Senior Program Manager Regional Services
About The Position
This full-time, salaried position is responsible for the overall management and leadership of regional services, including the Greater Columbia, North Sound, and Salish Regional Crisis Lines (RCLs). The Senior Program Manager oversees staff management and program development and works with department leadership to review policies, procedures, training, and business practices to ensure contractual obligations to funders are met. The position represents Volunteers of America Western Washington at applicable regional meetings and provides after-hours consultation as needed to support program staff. The role includes developing and implementing long-term goals aligned with the agency strategic plan, ensuring exceptional customer service and efficient operations, maintaining funder and community partner relationships, and delivering audit and accreditation requirements. The position contributes to an environment grounded in integrity, respect, and accountability.
Requirements
- Master’s degree in behavioral science, human services, social work, counseling, or a related field.
- Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain active during employment.
- Five years of recent, related experience, including three years of supervisory experience.
- Ability to attend in-person meetings throughout the Puget Sound Region of Washington State.
- Fluency in English, oral and written.
- Professional demeanor and composure.
- Strong problem-solving and information-gathering skills.
- Superior communication skills to convey information clearly and effectively.
- Home-office internet with minimum download speed of 100 Mbps and upload speed of 10 Mbps; a recent speed-test result must be provided as proof.
- A secured wired internet connection using an ethernet cable is mandatory; WiFi is not allowed.
- Satellite internet service providers, including HughesNet, Starlink, and Visat, are not supported.
Responsibilities
- Manage performance requirements for program staff.
- Implement strategies to support staff retention and motivation.
- Implement recruitment, engagement, and retention strategies to strengthen workforce development.
- Monitor shift schedules, identify coverage gaps, and work with Staff Supervisors to identify trends and mitigate overtime costs and counselor burnout.
- Participate in program development, implementation, data evaluation, and formal reporting.
- Collaborate with senior leadership to ensure contractual requirements and deliverables are met.
- Manage projects to ensure compliance with deadlines.
- Perform quality controls and monitor contractual key performance indicators.
- Develop and implement long-term goals aligned with the agency strategic plan.
- Ensure exceptional customer service and effective, efficient operations.
- Establish and maintain relationships with funders and community partners.
- Manage audit and accreditation program deliverables.
- Represent VOA Western Washington at applicable regional meetings and provide after-hours consultation as needed to support program staff.
- Contribute to an environment focused on integrity, respect, and accountability.
- Perform other duties as assigned.
Benefits
- Vacation time up to 200 hours.
- Sick time up to 108.64 hours.
- Competitive compensation.
- Nine paid holidays per year plus two paid floating holidays.
- Medical, dental, and vision coverage.
- Health Savings Account (HSA).
- Flexible Savings Account (FSA) for medical and dependent care.
- Free Employee Assistance Program.
- 403(b) retirement plan matching.
- Professional development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
