Senior Regional Program Manager

Securitas Security Services•Seattle, WA

4d•$180,000 - $185,000•Onsite

About The Position

The Senior Regional Program Manager (SRPM) serves as the primary Security Advisor for a high-profile global corporate client, providing strategic direction and leadership for the assigned account. The role owns overall account strategy and management, including developing and executing a comprehensive security program aligned with both Securitas and client goals. It oversees a portfolio of approximately 70 sites, more than 50,000 service hours per week, over 1,700 employees, and approximately $120 million in annual revenue. The position is accountable for portfolio health, client satisfaction, operational performance, and financial results. The SRPM is based onsite at the client’s Seattle headquarters five days per week and travels frequently within the United States and Canada, including the Pacific Northwest, Western Canada, and Northern California. Success requires a focus on long-term strategy, program design, and stakeholder alignment, while leveraging teams and resources to manage day-to-day operations. The role includes full P&L ownership, strategic budget support, client relationship leadership, oversight of security operations and risk reviews, global service delivery coordination, and support for special events and crisis response. The SRPM works with client and Securitas stakeholders to improve security, service quality, operational efficiency, and financial performance. The salary range is $180,000–$185,000 annually, and the role is bonus eligible.

Requirements

Bachelor’s degree required.
At least 8–10 years of management experience, preferably in security, military, law enforcement, hospitality, retail, or service industries.
Demonstrated competencies in financial management, leadership, and business administration.
Ability to travel frequently within Canada and the United States.
Ability to manage sensitive and confidential information with discretion.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Strong understanding of security risk management and protective strategies.
Experience with security assessments, incident response, and crisis management.
Excellent planning and organizational skills.
Strong financial acumen, including budget planning and forecasting.
Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
Computer proficiency, particularly with Microsoft Office and data visualization tools.
Service-first mindset, clear communication, attention to detail, sound judgment, and a solutions-focused approach.
Ability to work independently and collaboratively in complex, fast-paced environments, manage competing priorities, delegate effectively, and empower a team.

Nice To Haves

Prior military, security, or law enforcement experience is strongly preferred.
Proven track record in strategic thinking, operational analysis, and innovative problem-solving.
Experience leading diverse teams and managing complex, multi-site projects or programs.
Ability to influence senior stakeholders and lead large, distributed teams.
Strong team collaboration and client-centric mindset.
Capacity to maintain composure and professionalism in unusual or high-pressure circumstances.
Adaptability to rapidly changing environments or assignments.
Comfort working within and across large corporate environments and navigating complex stakeholder landscapes.

Responsibilities

Serve as the primary Security Advisor and key point of contact for assigned accounts, ensuring high-quality customer service.
Provide strategic direction for the security program and continually improve its design and leadership.
Lead evaluation of the client’s global security needs and assess the feasibility of requested or desired services.
Maintain regular in-person engagement with the client and key stakeholders to build relationships, anticipate issues, and drive alignment.
Own the account’s P&L and analyze operational and financial indicators to improve performance.
Manage and support strategic client budget preparation for guard services and security system deployments.
Ensure contract compliance and support retention of profitable business across the portfolio.
Partner with finance, operations, and Global Clients Americas leadership to align financial performance with client expectations and Securitas goals.
Strengthen client and customer relationships, rebuild trust where needed, and deepen engagement with internal and external stakeholders.
Coordinate account activity and inform the Global Clients Americas Vice President; meet regularly with client and Securitas management for reviews and strategic planning.
Address actual or potential problems and initiate timely communication and corrective actions.
Assist with RFP responses and support client start-ups and transitions.
Align Securitas and client processes so program decisions and recommendations fit both organizations’ ways of working.
Develop a global service network and establish relationships with Securitas branches and alliance partners.
Coordinate and perform security risk reviews of client facilities using industry practices and client-specific assessment tools.
Implement and manage global safety programs and coordinate support for special events or emergency coverage.
Support branches in maintaining high-quality customer service and retaining profitable business.
Ensure appropriate staffing levels with area management and oversee scheduling to meet client requirements while controlling labor costs.
Coordinate, monitor, and evaluate global service delivery; develop global best practices and apply the Global Clients Americas service model.
Support security planning, assessments, and surveys; coordinate review and updates of global and local post orders.
Leverage portfolio and company resources, subject-matter experts, and local leaders to execute operational plans.
Support special events and high-visibility activities by ensuring appropriate security presence, professionalism, risk awareness, escalation, and communication.
Maintain oversight of events and exercise sound judgment about issue identification and escalation to protect people, assets, and reputation.
Innovate and propose improvements to working practices, products, and technologies that create business opportunities and results.
Set goals, apply quality planning and analysis, identify problems, and determine solutions.
Perform additional duties as assigned.