Senior Regional Program Manager

Securitas•Seattle, WA

3d•$180,000 - $185,000•Onsite

About The Position

Securitas Security Services USA, Inc. is hiring a Senior Regional Program Manager to serve as the primary Security Advisor for a high-profile global corporate client. The role is based onsite at the client’s Seattle headquarters, five days per week, and requires frequent travel within the United States and Canada, including the Pacific Northwest, Western Canada, and Northern California. The Senior Regional Program Manager owns the account strategy and management, developing and executing a comprehensive security program aligned with Securitas and client goals. The portfolio includes approximately 70 sites, more than 50,000 service hours per week, over 1,700 employees, and roughly $120 million in annual revenue. The role is accountable for client satisfaction, operational performance, and financial results, with an emphasis on long-term strategy, program design, and stakeholder alignment while leveraging the team and available resources to manage daily operations. The position has full P&L ownership and oversees client relationships, global service delivery, risk reviews, staffing, budgets, contract compliance, crisis readiness, special-event support, and continuous improvement. The successful candidate will work across Securitas and client organizations, engage regularly with senior stakeholders, and help strengthen and evolve the client’s security program. The salary range is $180,000–$185,000 annually, and the role is bonus eligible. Benefits include medical, dental, vision, and life insurance; 10 accrued vacation days; four floating holidays; six sick days; and monthly parking.

Requirements

Bachelor’s degree required.
At least 8–10 years of management experience; security, military, law enforcement, hospitality, retail, or service-industry experience is preferred.
Demonstrated competencies in financial management, leadership, and business administration.
Ability to travel frequently within Canada and the United States.
Ability to handle sensitive and confidential information with discretion.
Strong security and business management experience.
In-depth knowledge of security operations and procedures.
Strong understanding of security risk management and protective strategies.
Experience with security assessments, incident response, and crisis management.
Excellent planning and organizational skills.
Strong financial acumen, including budget planning and forecasting.
Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
Proficiency with computer skills, particularly Microsoft Office and data visualization tools.
Service-first mindset, clear communication skills, attention to detail, and sound judgment.
Ability to work independently and collaboratively in complex, fast-paced environments with competing priorities.
Strong work ethic and ability to delegate effectively and empower others.
Prior military, security, or law enforcement experience is strongly preferred.

Nice To Haves

Proven track record in strategic thinking, operational analysis, and innovative problem-solving.
Experience leading diverse teams and managing complex, multi-site projects or programs.
Strong communication skills and ability to influence senior stakeholders and lead large, distributed teams.
Strong team collaboration and a client-centric mindset.
Ability to maintain composure and professionalism in unusual or high-pressure circumstances.
Adaptability to rapidly changing environments or assignments.
Comfort working within and across large corporate environments and navigating complex stakeholder landscapes.

Responsibilities

Serve as the primary Security Advisor and key point of contact for assigned accounts, ensuring high-quality customer service.
Provide strategic direction for the security program and continuously improve program design and leadership.
Lead evaluations of global security needs and assess the feasibility of requested or desired services.
Maintain regular in-person engagement with the client and key stakeholders to build relationships, anticipate issues, and drive alignment.
Hold full P&L ownership; analyze operational and financial indicators to improve account performance.
Manage and support strategic budget preparation for guard services and security system deployments.
Ensure contract compliance and support retention of profitable business across the portfolio.
Partner with finance, operations, and Global Clients Americas leadership to align financial performance with client expectations and company goals.
Strengthen client and customer relationships, rebuild trust where needed, and deepen engagement with internal and external stakeholders.
Coordinate account activity and inform the Global Clients Americas Vice President.
Meet regularly with client and Securitas management representatives for account reviews and strategic planning.
Address actual or potential problems and initiate timely communication and corrective actions.
Assist with RFP responses and support client start-ups and transitions.
Align Securitas and client processes so program decisions and recommendations fit both organizations’ ways of working.
Develop a global service network for client locations and build relationships with Securitas branches and alliance partners.
Coordinate and perform security risk reviews of client facilities using industry best practices and client-specific assessment tools.
Implement and manage global safety programs and coordinate support for special events or emergency coverage as needed.
Guide branches in maintaining high-quality customer service and retaining profitable business.
Coordinate appropriate staffing levels with area management and oversee scheduling to meet client requirements while controlling labor costs.
Coordinate, monitor, and evaluate global service delivery; develop global best practices and apply the GCA model to service delivery.
Support security planning, assessments, and surveys; coordinate reviews and updates of global and local post orders.
Use portfolio and broader Securitas resources, including subject matter experts and local leaders, to execute operational plans.
Oversee security posture, escalation, and communication for special events and high-visibility activities such as protests, executive visits, and major corporate events.
Identify and escalate issues appropriately, involving senior leadership or client stakeholders when needed to protect people, assets, and reputation.
Maintain composure and professionalism in unusual or high-pressure circumstances.
Improve working practices, products, and technologies to create business opportunities and results.
Challenge the status quo and propose approaches that enhance security, efficiency, and client satisfaction.
Set goals and achieve results through quality planning, analysis, and decision-making.
Identify current and potential problems and determine appropriate solutions.
Perform additional duties as assigned.