Program Manager Jobs

About The Position

Requirements

• EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field.
• EXPERIENCE: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment.
• ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
• LICENSES: Driver’s License with clear record.
• VEHICLE: Must have daily use of a vehicle without prior notice.
• OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Nice To Haves

• Experience with homeless, low income, veterans & their families a strong plus.
• LMSW, LBSW, LMFT preferred.

Responsibilities

• Advocate for and facilitate Veterans’ access to community resources, housing assistance, utility assistance, and relevant community services and benefits.
• Build database of community resources.
• Provide referrals to community resources as needed.
• Conduct initial intake meeting with Veteran.
• Evaluate individual and family needs.
• Complete service plan with Veteran including housing and other related needs.
• Coordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections.
• Document detailed case notes daily and maintain comprehensive client files.
• Prepare reports as requested by Lead Case Manager, Program Manager and/or Quality Assurance.
• Coordinate with Financial Assistance Coordinator for payment to third parties.
• Keep Veteran informed of actions/payments being made.
• Meet regularly with Lead Case Manager to staff case load.
• Provide on-going program evaluation and recommendations to the Lead Case Manager and Program Manager for continuous growth and quality.
• Be active in and network at monthly Veteran community groups.
• Provide presentations at various community groups within the greater metropolitan and surrounding area.
• Promote the success and reputation of the Supportive Services for Veteran Families program.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."