Program Manager of Peer Services

HopeLink Behavioral Health • Oakton, VA

3d • Hybrid

About The Position

HopeLink Behavioral Health (formerly PRS) provides behavioral health, crisis intervention, and suicide intervention services. The Program Manager of Peer Services supervises deployed staff in Loudoun and Arlington Counties and oversees the Be Well Program. Under the direction of the Chief Clinical Officer, the manager identifies opportunities to improve service quality and operational efficiency, ensures organizational targets are met, and manages and develops the workforce within available resources.

This is a part-time, 20-hour-per-week position with a Monday–Friday schedule listed as 9 a.m.–5 p.m. The role has a hybrid work schedule. The salary range is $35,568–$40,000.

The position provides clinical, administrative, and managerial supervision to Peer Support Specialists and supervisors; oversees peer programs and staff; and ensures compliance with organizational, county, state, and contractual requirements. It coordinates with Community Services Boards (CSBs), oversees service utilization and reporting, reviews records and data for quality and compliance, supports staff performance and training, and helps manage caseloads and client referrals. The position may attend community events in the evenings as needed.

HopeLink describes the work as meaningful and offers a supportive team environment. The organization is an equal opportunity employer committed to diversity, equity, and inclusion. Employment is subject to background-check requirements, including disqualifying barrier crimes under DBHDS regulations.

Requirements

• At least two years of supervisory experience.
• Bachelor’s degree in psychology, social work, rehabilitation counseling, or a related field, with significant work experience.
• QMHP required.
• Registered Peer Recovery Specialist required.
• Ability to work independently and as part of a team; self-starter and well organized.
• Effective written, oral, and interpersonal communication skills, including demonstrated ability to build rapport with staff, clients, and internal and external providers.
• Ability to learn electronic health record (EHR) software quickly.
• High degree of empathy toward the clients served.

Nice To Haves

• Supervisory experience with persons with lived experience.

Responsibilities

• Provide clinical, administrative, and managerial supervision to assigned Peer Support Specialists and supervisors.
• Oversee assigned peer programs and staff, ensuring policies and procedures are followed, program standards and productivity are met, and compliance items and training are completed on time in accordance with HopeLink, county, and state regulations.
• Determine staffing needs for Peer Support programs and oversee hiring, termination, and evaluation of employees.
• Serve as liaison and point of contact between HopeLink and the CSBs for service delivery, staff performance, communication, and reporting requirements, including collaboration with the Health Integration team.
• Attend CSB contract meetings and CSB or community events as needed, including events that may occur in the evening.
• Evaluate service utilization and ensure it is consistently addressed and within contractual obligations for CSB contracts or grant-funded projects.
• Oversee program reporting requirements.
• Ensure quality through regular audits of clinical records and data collection for compliance with contract and organizational policies, timelines, and procedures.
• Ensure staff are trained and capable of meeting performance standards by setting clear goals, responsibilities, and priorities.
• Complete timely, thorough, and accurate written performance appraisals for supervised staff.
• Assist staff with caseload management, including guidance on client discharges and coordination with the County Program liaison to distribute incoming client referrals.
• Conduct trainings for peer staff.

Benefits

• Meaningful work with the opportunity to make a difference in the lives of others.
• Competitive salary of $35,568–$40,000.
• Supportive environment and a dedicated team committed to high-quality care.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager