Program Manager, Services

Abode • San Francisco, CA

2d • $75,000 - $92,000 • Onsite

About The Position

The Program Manager provides leadership, support, and oversight to a multidisciplinary team serving adults and families who are homeless or formerly homeless. The team engages and supports participants in maintaining housing or shelter placements, develops and implements housing stability plans, and provides wraparound supportive services. The role includes staff supervision, oversight of service delivery, coordination with case management partners, and oversight of public contracts.

Requirements

• Bachelor’s degree in psychology, human services, social work, sociology, or a related field, or equivalent experience.
• Three years of professional experience in human services, social work, or a related field, with demonstrated experience collaborating with low-income families and providing service coordination.
• Two years of direct experience providing and supervising case management services to individuals who are homeless and/or have extremely low incomes.
• Use of a personal vehicle, a valid and current California Driver’s License, current insurance, and a clean DMV record.

Responsibilities

• Provide direct supervision to program staff and interns, including feedback, coaching, training, professional-development opportunities, evaluations, improvement plans, and disciplinary action as needed.
• Ensure program staff meet the goals established by their respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Support staff in responding to client crises, problem-solve challenging participant situations with managers, and develop ongoing housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff, when applicable, and advocate for participants housed at various sites as needed.
• Work with staff to ensure timely and accurate data entry.
• Work with Data Specialists to report program activities to funders and stakeholders.
• Monitor program contracts to maximize funding and meet deliverables, and support program audits.
• Assist in developing program policies, procedures, materials, assessment tools, job descriptions, and other processes and documents.
• Facilitate case conferences and administrative meetings.
• Perform other duties as assigned.

Benefits

• Competitive pay of $75,000–$92,000 annually.
• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees, with 100% coverage.
• Employer-subsidized dependent health care options.
• Legal and financial services and other support through the Employee Assistance Program (EAP).
• Mental health care service provided by Teledoc.
• Flexible Spending Account options for commuter, health care, and dependent care expenses.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager