Program Services Manager-Preventive Services
About The Position
The Program Services Manager provides day-to-day leadership, supervision, and quality oversight of Preventive Services Case Planners. The role ensures effective, family-centered case management and compliance with New York State Office of Children and Family Services (OCFS) regulations, agency policies, and contractual standards. The manager partners with the contracted County Department of Social Services (DSS) to support case conferences, coordinated case planning, communication, and alignment of services and goals for children and families. The position may require travel within the service area, including home and community visits, and occasional evening work based on program needs. The manager also participates in an on-call rotation to provide supervisory support to on-call staff and supports program initiatives in alignment with organizational priorities and leadership direction.
Requirements
- Bachelor’s degree and three years of experience working in a child welfare, behavioral health, or foster care setting.
- Knowledge of New York State child welfare and Preventive Services requirements and OCFS standards.
- Strong communication, organization, leadership, and problem-solving skills.
- Ability to manage multiple priorities and provide effective oversight of complex cases.
- Valid driver’s license and reliable transportation, if required by the program.
Nice To Haves
- Supervisory experience preferred; supervisory or lead experience strongly preferred.
- Experience with CONNECTIONS or another child welfare case-management system preferred.
Responsibilities
- Supervise, coach, and support Preventive Services Case Planners through regular individual and team supervision.
- Monitor caseloads, case progress, service plans, documentation, and required case activities.
- Review cases to ensure child safety, permanency, and well-being needs are appropriately addressed.
- Guide staff on complex cases, family crises, safety concerns, and service coordination.
- Partner with contracted county DSS on case conferences, case planning, communication, and alignment of goals, services, and interventions.
- Participate in and facilitate case conferences with DSS and other stakeholders to promote coordinated service delivery and timely case progress.
- Ensure timely and accurate case documentation and compliance with OCFS regulations, DSS expectations, and agency requirements.
- Conduct case record reviews and support quality assurance and continuous improvement activities.
- Assist staff with family engagement and coordination with schools, healthcare providers, community agencies, DSS, and other service partners.
- Monitor staff performance, identify training needs, and support professional development.
- Participate in hiring, performance evaluations, staff meetings, audits, and program initiatives as needed.
- Maintain effective relationships with families, staff, DSS personnel, community providers, and agency leadership.
- Ensure confidentiality and adherence to ethical and professional standards.
- Travel within the service area for home and community visits as required; work occasional evenings based on program needs.
- Participate in an on-call rotation to provide supervisory support to on-call staff.
- Support program initiatives in alignment with organizational priorities and leadership direction.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
