Case Planner - Preventive Services
About The Position
The Case Planner provides preventive services to families referred by Erie County Department of Social Services (ECDSS) who are at risk for child abuse or neglect. Services are intended to help avert a child’s removal from the home or support reunification. The role provides weekly home-based interventions and strategies and oversees 12 family cases at a time. The Case Planner assesses referred clients and other needs affecting the presenting problem, builds therapeutic relationships, teaches strategies to reduce family disruption, and assesses children’s safety throughout service delivery. The role collaborates with ECDSS and community partners, maintains case files and contractual records, and documents progress in Connections, New York State’s electronic case management system.
Requirements
- At least one year of experience in case management or implementing direct client services to multi-problem families.
- Effective verbal and written communication skills.
- Ability to carry out assignments without direct supervision.
- Typing and computer skills, including ability to use Microsoft Office.
- Good interpersonal and empathy skills and ability to relate well with clients, staff, and others.
- Ability to communicate in a warm, caring, and non-judgmental manner with individuals and families.
- Valid driver’s license, car insurance, and daily access to a vehicle.
- Ability to work flexible hours.
Nice To Haves
- BA/BS degree preferred in human services or a related field.
- Working knowledge of NYS CONNECTIONS.
- Spanish-speaking ability.
Responsibilities
- Provide mandated preventive services, outreach, case planning, assessment, counseling, and face-to-face contact in clients’ homes.
- Conduct assessments of ECDSS-referred clients and evaluate other needs that may affect the presenting problem.
- Establish and maintain therapeutic relationships with clients and maintain professional, positive relationships with families, ECDSS, and community agencies.
- Teach families strategies to mitigate family disruption and assess children’s safety throughout the process.
- Oversee 12 family cases at a time.
- Participate in case conferences, service plan reviews, staff training, and court reports.
- Help clients develop measurable goals and individual service plans.
- Monitor client progress and provide direct assistance as needed to support intervention compliance.
- Advocate with schools, courts, ECDSS, and other community resources and stakeholders.
- Collaborate with ECDSS and community partners to support effective service delivery.
- Maintain case files, meet contractual requirements, and document case progress in Connections.
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What This Job Offers
Job Type
Full-time
