Case Planner-Respite

The House of The Good Shepherd•City of Utica, NY

3d•$25 - $25•Hybrid

About The Position

The Case Planner works directly with families to implement treatment goals and strengthen relationships. This hands-on, community-based role involves delivering in-home services, coordinating care with other providers, supporting school engagement, and supervising family visits when needed. The Case Planner participates in treatment planning and case reviews and completes documentation as part of a broader treatment team. The work supports children remaining safely at home or reunifying with their families by connecting them with services and promoting lasting stability. The position requires a compassionate, organized, strengths-based approach when supporting families facing a variety of challenges. It involves flexibility, patience, empathy, and real-time problem-solving. The schedule includes non-traditional hours, an on-call rotation, and evenings or weekends as needed. Hybrid work options are available, combining in-office, in-community, and remote work according to family and agency needs. The role is based in Utica, New York, with travel of up to 25%.

Requirements

Bachelor’s degree required, preferably in Human Services, Social Work, Psychology, or a related field.
At least one year of experience working in human services; experience with children and families in a behavioral health setting is preferred.
Valid driver’s license required.
Ability to build trust with families facing complex challenges.
Comfort providing direct support in homes and community settings.
Skills in crisis management, problem-solving, and advocacy.
Detail-oriented and responsive to documentation and deadlines.
Strong communication and teamwork skills.
Flexible and reliable, with willingness to work evenings and weekends as needed.

Nice To Haves

Relevant licensure or certification is highly desirable.
Experience with UCR (Uniform Case Record) documentation is a plus.
Experience working with children and families in a behavioral health setting.

Responsibilities

Work directly with families to implement treatment goals and strengthen relationships.
Deliver in-home services and provide direct support in homes and community settings.
Coordinate care with other providers.
Support school engagement.
Supervise family visitation when needed.
Participate in treatment planning and case reviews as part of the broader treatment team.
Complete documentation and meet deadlines.
Help connect children and families with supports to promote safety, stability, and reunification when appropriate.
Participate in an on-call rotation and work evenings and weekends as needed.