Case Planner Supervisor

Little Flower Children and Family Services of New York•New York, NY

1d•$60,100 - $73,000

About The Position

Little Flower Children and Family Services of New York is seeking a Case Planner Supervisor to provide professional and administrative guidance to a unit of up to four case planners. Under the general supervision of a Director, the supervisor supports comprehensive casework and partnership-building with the families of children in Little Flower’s care. The role oversees the development of action plans addressing concerns that contributed to foster care placement, with the goal of achieving meaningful change and permanent solutions for children and families. The supervisor assigns and reviews cases, trains case planners, interprets rules and regulations, and helps resolve casework problems. The position is based in Brooklyn, New York, and may require travel to other locations. A valid New York State driver’s license is required when driving a personal or agency vehicle on agency business. Little Flower describes its work as grounded in elevating the shared humanity of staff, community partners, and the people it serves, and as continually evolving to advance equity and inclusion.

Requirements

Master’s degree in Social Work or a related field from an accredited university.
Four years of professional experience in the program to which the employee will be assigned.
Thorough knowledge of the principles, practices, and techniques relevant to the assigned program and their application.
Knowledge of applicable oversight agency rules and regulations relating to the program.
Knowledge of Little Flower’s rules, regulations, and procedures relating to the program.
Ability to plan, assign, and supervise a casework unit’s activities in a way that supports full performance and high morale.
Ability to analyze and evaluate case records and help subordinates make sound decisions based on relevant regulations and information.
Ability to prepare clear, accurate, and comprehensive reports of unit activities.
A valid New York State driver’s license if using a personal or agency vehicle to drive on agency business.

Responsibilities

Supervise a unit of up to four case planners and conduct individual and group conferences to guide, train, and develop staff casework skills.
Evaluate staff performance, review case records, and maintain appropriate records and controls.
Conduct structured supervision focused on compliance and permanency timelines, providing workers with feedback, motivation, insight, and constructive criticism.
Step into difficult or hostile situations, model ways to handle them, and provide mediation.
Resolve workers’ concerns and support struggling workers through corrective action or developmental plans when needed.
Provide structure and organization to develop staff skills and help them create positive solutions for families.
Serve as a professional liaison between internal staff and external organizations.
Coordinate specialists’ contacts within case plans and promote teamwork among case planners, specialists, and other staff working on shared cases.
Cover a caseworker’s caseload in their absence until a replacement is identified, and cover for another casework supervisor when needed.
Ensure compliance with agency rules and regulations and those of local, state, federal, and other governing bodies.
Maintain a deadline-focused approach to unit documentation, including progress notes, psychosocials, and FASPs.
Help staff locate and engage extended support networks for families served by the unit.
Set clear job expectations for unit staff and hold them accountable through weekly supervision.