Program Manager, Services

Abode • San Francisco, CA

1d • Onsite

About The Position

The Program Manager provides leadership, support, and oversight to a multidisciplinary team serving adults and families who are homeless or formerly homeless. The team engages and supports participants in maintaining housing or shelter placements, developing and carrying out housing stability plans, and receiving wraparound supportive services. The role includes staff supervision, oversight of service delivery, coordination with case management partners, and oversight of public contracts and budgets.

Requirements

• Bachelor's degree in psychology, Human Services, Social Work, Sociology, or a related field, or equivalent experience.
• At least 3 years of professional experience in human services, social work, or a related field, including demonstrated experience working collaboratively with low-income families and providing service coordination.
• At least 2 years of direct experience providing and supervising case management services to individuals who are homeless and/or have extremely low incomes.
• Use of a personal vehicle, a valid and current California Driver’s License, current insurance, and a clean DMV record.

Responsibilities

• Directly supervise program staff and interns, providing feedback, coaching, training, professional development opportunities, evaluations, improvement plans, and disciplinary action as appropriate.
• Ensure program staff meet goals established by their respective grants.
• Coordinate training, schedules, caseloads, vacations, and assignments as part of program administration.
• Support staff with client crises and challenging participant situations, and develop ongoing housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff, where applicable, and advocate for participants housed at various sites as needed.
• Ensure timely and accurate data entry with staff, and work with Data Specialists on reporting program activities to funders and stakeholders.
• Monitor program contracts to maximize funding and meet deliverables, and support program audits.
• Assist in developing program policies, procedures, materials, assessment tools, job descriptions, and other processes, documents, and tools.
• Facilitate case conferences and administrative meetings.
• Perform other duties as assigned.

Benefits

• 19 days of paid time off per year, increasing with tenure
• 12 paid holidays per year
• Medical, dental, and vision coverage options for employees at 100% coverage
• Employer-subsidized dependent health care options
• Employee Assistance Program, including legal and financial services
• Mental health care service provided by Teledoc
• Flexible Spending Account (FSA)
• Commuter benefits
• Dependent care benefits
• 403(b) retirement plan with employer match and contribution programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager