Program Manager of Peer Services
About The Position
The Program Manager of Peer Services supervises deployed staff in Loudoun and Arlington Counties and oversees the programming and staff of the Be Well Program. Under the direction of the Chief Clinical Officer, the manager identifies strengths and opportunities to improve service quality and operational efficiency, ensures organizational targets are met, and manages, develops, and deploys the workforce to meet objectives, priorities, and performance standards within available resources. This part-time role is 20 hours per week, Monday through Friday, with a hybrid work schedule. The salary range is $35,568 to $40,000. The role provides clinical, administrative, and managerial supervision; oversees program operations, compliance, staffing, reporting, and quality audits; and serves as a liaison with Community Services Boards (CSBs) and other partners. Attendance at some CSB or community events may be needed, including evenings. The position requires at least two years of supervisory experience, a bachelor's degree in a relevant field with significant work experience, QMHP qualification, and Registered Peer Recovery Specialist status. The role is subject to background-check requirements, including disqualifying barrier crimes under DBHDS regulations.
Requirements
- Minimum of two years of supervisory experience.
- Bachelor's degree in psychology, social work, rehabilitation counseling, or a related field, with significant work experience.
- QMHP required.
- Registered Peer Recovery Specialist required.
- Self-starter who can work independently and as part of a team, and is well organized.
- Effective written, oral, and interpersonal communication skills, with demonstrated ability to build rapport with staff, clients, and internal and external providers.
- Ability to learn Electronic Health Record (EHR) software quickly.
- High degree of empathy toward clients served.
- Subject to background-check requirements, including disqualifying barrier crimes under DBHDS regulations.
Nice To Haves
- Supervisory experience with people with lived experience.
Responsibilities
- Provide clinical, administrative, and managerial supervision to assigned Peer Support Specialists and supervisors.
- Oversee peer programs and staff, ensuring policies and procedures are followed, program standards and productivity are met, and compliance requirements and training are completed on time in accordance with HopeLink, county, and state regulations.
- Determine staffing needs for Peer Support programs and oversee employee hiring, termination, and evaluations.
- Serve as liaison and point of contact between HopeLink and CSBs regarding service delivery, staff performance, communications, and reporting; collaborate with the Health Integration team and attend CSB contract meetings.
- Attend CSB and community events as needed, including some evening events.
- Evaluate service utilization and ensure it is consistently addressed and within contractual obligations in CSB contracts or grant-funded projects.
- Oversee program reporting requirements.
- Ensure quality through regular audits of clinical records and data collection for compliance with contracts and organizational policies, timelines, and procedures.
- Ensure staff are trained and capable of meeting performance standards by setting clear goals, responsibilities, and priorities.
- Complete timely, accurate, and comprehensive written performance appraisals for supervised staff.
- Assist staff with caseload management, including guidance on client discharges and coordination with County Program liaisons to distribute incoming client referrals.
- Conduct trainings for peer staff.
Benefits
- Meaningful work making a difference in the lives of others.
- Competitive salary.
- Supportive environment and dedicated team committed to high-quality care.
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What This Job Offers
Job Type
Part-time
Career Level
Manager
