Director of Residential Program Services

ADAPT Community Network•New York, NY

About The Position

The Director of Residential Program Services provides direction, guidance, and oversight to assigned Residential Services programs under general direction. Through subordinate management, the Director ensures programs are managed in accordance with agency policies and applicable regulatory requirements. The role oversees personnel, budgets, services to individuals, regulatory compliance, and physical plant management, and carries 24/7 on-call responsibility. ADAPT Community Network provides services to people with developmental disabilities across New York City. The organization describes its work as empowering the people it supports and offers paid training, competitive benefits, and a culture of learning, support, collaboration, and career growth.

Requirements

Bachelor’s degree in Human Services or a related field.
At least seven years of progressively responsible managerial experience, preferably with the developmentally disabled population.
Excellent written and verbal communication skills, including the ability to connect with and engage diverse audiences.
Ability to achieve goals and deliverables by coordinating multiple people and activities.
Ability to work with a wide variety of cultural, educational, and religious differences.
Willingness and drive to develop programs and opportunities.
Ability to multitask in a fast-paced environment with tight deadlines.
Professional ethics, discretion, and courtesy when dealing with others.
Strong leadership and management skills, including the ability to motivate staff, volunteers, and interns.
Proactive problem-solving approaches and strong decision-making capability.
Ability to work effectively both as a team player and independently.
Ability to establish and maintain positive, supportive relationships with staff and supported persons, as well as volunteers, and to provide coaching as needed.
Passion for ADAPT’s mission and commitment to the nonprofit disability sector.
Willingness to take on 24/7 on-call responsibility.

Nice To Haves

Valid New York State Driver’s License is preferred.

Responsibilities

Maintain the highest standards for safety and well-being.
Provide overall direction, guidance, and supervision to staff at assigned residential programs.
Facilitate regular staff meetings and individual supervisory meetings to discuss program, personnel, and training needs and assess performance.
Interview, hire, evaluate, orient, and train staff; administer progressive discipline and terminate staff when necessary.
Maintain records concerning staff performance, deficiencies, improvement sessions, and training.
Respond to program- and work-related questions, problems, and complaints from staff, families, and regulatory agencies.
Ensure assigned sites are clean, neat, healthy, and safe.
Oversee development of policies and procedures and ensure programs comply with agency policies and procedures.
Ensure programs meet goals and the people supported receive optimum care.
Represent the division on agency committees and at external meetings.
Develop, obtain approval for, and monitor residential program budgets.
Develop long-range program plans, including plans for new Residential Services programs.
Prepare for external regulatory audits and ensure compliance with OPWDD and other agency regulations.
Recommend and implement new programs and services.
Prepare concise written reports and conduct investigations at other agency programs when assigned.
Complete specific projects and other related duties as requested.