Director of IDD Residential Services

Dungarvin • South Bend, IN

6h

About The Position

The Director of IDD Residential Services, also referred to as the Area Director, oversees residential programs and services across an assigned geographic region. The role provides leadership, strategic direction, and operational oversight to support high-quality services for individuals with disabilities, operational growth, and new business opportunities. The position includes oversight of budgets, staffing, licensing, compliance, policy development, program performance, marketing, and proposal preparation. The Director works with Area Managers, Program Directors, support staff, and the state management team to advance operational excellence, develop leadership teams, and maintain consistency and compliance across programs. The role emphasizes leadership development, operational excellence, compliance oversight, financial performance, and strategic growth of residential IDD/DD services throughout the region.

The position is based in Indiana and includes approximately 50% travel throughout the Lafayette and Kokomo areas. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM EST, with on-call responsibilities as needed to support operational needs and program coverage.

Requirements

• Bachelor’s degree in human services or a related field, such as Psychology, Counseling, Sociology, Allied Health, or Human Services.
• At least 5 years of experience within residential IDD/DD services, group homes, or community-based programs.
• Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance with IDOH and CARF.
• Proficiency with Microsoft Office programs and ability to adapt to new technology platforms.
• Valid driver’s license and a driving record that meets agency insurance requirements.

Nice To Haves

• At least 2 years of leadership experience overseeing multiple programs, sites, or leadership teams.
• Experience supporting multi-site residential IDD/DD programs.
• Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Experience mentoring leaders or supporting operational growth initiatives.
• Budgeting, financial oversight, or performance management experience.

Responsibilities

• Lead, mentor, and support Area Managers and Program Directors across assigned residential programs.
• Promote accountability, collaboration, communication, and operational consistency.
• Support recruitment, staff development, retention, and leadership growth initiatives across the region.
• Build positive relationships with families, community partners, referral sources, and external stakeholders.
• Represent Dungarvin in the community and support regional partnership and growth opportunities.
• Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS expectations, and organizational policies.
• Maintain readiness for audits, inspections, operational reviews, and escalated situations across programs.
• Support consistent, person-centered service delivery.
• Monitor operational performance, staffing trends, budgets, expenses, and program performance across assigned services.
• Partner with leadership teams to support financial health, operational stability, and long-term program success.
• Oversee policy development, marketing, and proposal preparation.

Benefits

• 401(k) plan with up to 3% employer match after one year of service.
• Company-provided equipment and a monthly cellphone stipend.
• Paid time off that increases with tenure and PTO donation options.
• Medical, dental, and vision coverage.
• Pet insurance and supplemental insurance options.
• Flexible spending and health savings accounts (FSA and HSA).
• Company-paid long-term disability and life insurance.
• National brand discounts.
• Employee referral program.
• Employee assistance program.
• Internal job mobility across the company's multi-state footprint.
• Mileage reimbursement of $0.45 per mile.

What This Job Offers

• Job Type: Full-time
• Career Level: Director