Director of IDD Residential Services

Dungarvin • South Bend, IN

1d

About The Position

The Director of IDD Residential Services, also called the Area Director, oversees residential programs and services throughout an assigned geographic region. The role provides leadership, strategic direction, and operational oversight to promote high-quality, person-centered services for people with disabilities while supporting operational growth and new business opportunities. Responsibilities span budget management, staffing, licensing, compliance, policy development, program performance, marketing, and proposal preparation. The Director works with Area Managers, Program Directors, support staff, and the state management team to strengthen leadership, promote operational excellence, and maintain consistency and compliance across programs. The position covers the Lafayette and Kokomo areas and requires approximately 50% travel, with on-call responsibilities as needed for operational needs and program coverage.

Requirements

• Bachelor’s degree in human services or a related field, including Psychology, Counseling, Sociology, Allied Health, or Human Services.
• At least 5 years of experience in residential IDD/DD services, group homes, or community-based programs.
• Understanding of person-centered supports, residential operations, Medicaid/CIH/HCBS Waiver services, and compliance standards in accordance with IDOH and CARF.
• Proficiency with Microsoft Office programs and ability to adapt to new technology platforms.
• Valid driver’s license and driving record that meets agency insurance requirements.
• Leadership, decision-making, organizational and time-management, problem-solving, adaptability, customer-centered, and communication skills.

Nice To Haves

• At least 2 years of leadership experience overseeing multiple programs, sites, or leadership teams.
• Experience supporting multi-site residential IDD/DD programs.
• Knowledge of Indiana-specific disability service regulations and HCBS standards.
• Experience mentoring leaders or supporting operational growth initiatives.
• Budgeting, financial oversight, or performance management experience.

Responsibilities

• Lead, mentor, and support Area Managers and Program Directors across assigned residential programs, promoting accountability, collaboration, communication, and operational consistency.
• Support recruitment, staff development, retention, and leadership growth initiatives across the region.
• Build relationships with families, community partners, referral sources, and external stakeholders; represent Dungarvin in the community and support regional partnership and growth opportunities.
• Oversee residential program operations to ensure compliance with state regulations, licensing requirements, Medicaid Waiver standards, HCBS expectations, and organizational policies.
• Maintain readiness for audits, inspections, operational reviews, and escalated situations across programs while supporting consistent, person-centered services.
• Monitor operational performance, staffing trends, budgets, expenses, and program performance across assigned services.
• Partner with leadership teams to support financial health, operational stability, and long-term program success.

Benefits

• 401(k) plan with up to 3% employer match after one year of service.
• Paid time off that increases with tenure and PTO donation options.
• Medical, dental, and vision coverage.
• Pet insurance and supplemental insurance options.
• Flexible spending and health savings accounts (FSA and HSA).
• Company-paid long-term disability and life insurance.
• National brand discounts.
• Employee referral program.
• Employee assistance program.
• Company-provided equipment and monthly cell phone stipend.
• Mileage reimbursement of $0.45 per mile.
• Internal job mobility nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Director