Regional Director of Residential Services

Compass Connections • San Antonio, TX

1d

About The Position

Compass Connections is hiring a Regional Director of Residential Services to provide leadership support and direction for medical and residential programming. The role oversees special project teams and initiatives, supports continuity of operations, monitors program data and reporting, and helps ensure compliance with accrediting, regulatory, funding, and agency standards. It also serves as a division information systems specialist and supports the management of medical clinic assets and related operational information.

The position is based at the organization’s facility in San Antonio, Texas, and requires 75% travel, including the ability to respond to any Compass Connections program site or location within 24 hours of assignment. The employee may be required to work evenings, weekends, and holidays. The role requires a bachelor’s degree, specified professional credentials, and at least five years of qualifying leadership or management experience. English is required; English and Spanish fluency is preferred.

Requirements

• Bachelor’s degree from an accredited program or university.
• At least five years of experience as a director of a licensed childcare program or similar program for children and adolescents, as an administrator of a large organization, or in progressive project or business management demonstrating advanced growth and success.
• First aid certification.
• CPR certification.
• Emergency behavior intervention certification.
• Current unrestricted professional license or certification in healthcare, counseling, education, social work, or child welfare.
• English language proficiency.
• Ability to respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
• Ability to collaborate with staff, service providers, and professionals.
• Ability to provide crisis intervention according to Compass Connections training.
• Ability to work in a fast-paced environment while maintaining emotional control and professional composure.
• Computer literacy sufficient to meet the responsibilities of the position.
• Ability to work effectively independently and as part of a multidisciplinary team without intensive supervision.
• Working knowledge of Compass Connections policies and procedures.
• Pass pre-employment and random drug screens and pre-employment and renewal criminal background checks.
• Provide proof of work eligibility upon request.
• Receive an annual influenza vaccination or obtain an approved medical or religious exemption, and provide proof as a new hire.
• Applicants must be authorized to work for any employer in the United States; visa sponsorship is unavailable.

Nice To Haves

• Fluency in both English and Spanish.
• Progressive full-time experience in a fast-paced setting, especially in project management.
• Experience managing multiple projects and working with projects and/or contracts.
• Experience with accreditation and large-scale project management.

Responsibilities

• Manage special project teams and initiatives assigned by the ADD – Residential Services and Deputy Executive Director – Residential Services, ensuring outcomes are achieved on time.
• Respond to any Compass Connections program site or location within 24 hours of assignment to support continuity of operations.
• Routinely and on demand, collect and analyze program data; prepare draft quarterly and annual reports; and develop, deploy, and maintain database and reporting tools.
• Maintain knowledge of accrediting agency standards and advise the ADD – Residential Services and Deputy Executive Director – Residential Services of changes.
• Conduct scheduled and random site visits and mock surveys, in person and remotely, to help ensure program compliance with current and newly released standards.
• Ensure medical clinics have the assets necessary to provide quality services; coordinate with the ADD – Residential Services to keep insurance, lease, A-133, and fleet information current, evaluate needs, and forecast equipment needs.
• Serve as a division information systems specialist under the direction of the ADD – Residential Services and Deputy Executive Director – Residential Services; maintain expert knowledge of Compass Connections technology systems and electronic records software.
• Provide leadership support and direction for medical and residential programming.
• Ensure continued compliance with accrediting, regulatory, and funding agency standards.
• Assist the ADD – Residential Services with assigned duties to support continuity of operations.
• Conduct scheduled rotating program visits and complete medical reports and other assigned action items.
• Meet deadlines set by the program supervisor and contract or grant deliverables.
• Travel as required, including the stated 75% travel requirement; work evenings, weekends, and holidays as needed or requested by the supervisor.
• Implement Compass Connections safety protocols in emergencies.
• Participate in scheduled meetings, team decisions, and operations.
• Maintain confidentiality in all areas of program operations.
• Follow Compass Connections professional and ethical standards, show respect for staff, service populations, and community members, and comply with the dress code.
• Respond sensitively and competently to the cultural and socioeconomic characteristics of the service population.
• Collaborate with staff members, service providers, and other professionals.
• Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
• Maintain emotional control and professional composure in a fast-paced environment.
• Work effectively both independently and as part of a multidisciplinary team, without intensive supervision.
• Maintain computer literacy and working knowledge of Compass Connections policies and procedures.
• Complete pre-employment and random drug screening, provide proof of work eligibility upon request, pass criminal background checks, and provide proof of annual influenza vaccination or an approved medical or religious exemption.

Benefits

• Benefits available on the first day of employment.
• 100% employer-paid medical insurance.
• 100% employer-paid dental insurance.
• 100% employer-paid vision insurance.
• Retirement plan options.
• Additional employer-sponsored benefits; applicants are directed to ask their recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Director