Director of Residential Services
About The Position
Under the general supervision of the Vice President of Clinical Operations or Associate Vice President, the Director of Residential Services manages services for people receiving SMI/IDD Community Living Support and Personal Care Services in specialized residential settings. The role oversees residential assessments, service planning, quality reviews, provider support, care coordination, placements, and transitions between levels of care. Work is usually performed in an office, with travel to sites throughout Wayne County and Michigan; remote work is possible with supervisory approval, and the position is currently primarily remote. The Director ensures residential services comply with DWIHN policies and training guidelines, licensing standards, and state and federal regulations. The role also supports strategic planning, monitors quality and service outcomes, provides training and technical assistance, and develops corrective action plans and standardized documentation. The position reports to the Vice President of Clinical Operations or Associate Vice President. A master’s degree in a specified human services, social services, nursing, public health, healthcare, psychology, counseling, social work, or related field is required, although a bachelor’s degree is accepted for nursing. Candidates need a valid Michigan clinical license (RN, LMSW, LMHC, LPC, LLP, or PhD) and a valid Michigan driver’s license with a safe and acceptable driving record. DWIHN requires proof of full COVID-19 vaccination as a condition of employment, subject to legally required accommodations or exemptions.
Requirements
- Master’s degree from a recognized college or university in Human Services, Social Services, Nursing, Public Health, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field; a bachelor’s degree is accepted for Nursing.
- Eight years of full-time paid professional experience in a human service, social service, mental health, or behavioral health setting.
- Five years of full-time paid professional experience as an executive, administrator, manager, or supervisor in a human service, social service, mental health, or behavioral health setting.
- Three years of professional experience performing screenings, assessments, or authorizations in a behavioral healthcare or mental health setting.
- Two years of full-time paid experience coordinating residential placements for a human service, social service, or mental health organization.
- Valid Michigan clinical licensure as an RN, LMSW, LMHC, LPC, LLP, or PhD.
- Valid Michigan driver’s license with a safe and acceptable driving record.
- Knowledge of DWIHN policies and procedures, its provider network and community resources, Michigan Mental Health Code, MDHHS and federal rules, behavioral health, residential services, screenings, assessments, authorizations, care coordination, Medicaid, MHWIN, LOCUS, clinical care, quality management, integrated care, utilization management, managed care, compliance, medical necessity, confidentiality regulations, ethics, service utilization guidelines, CMHSP and PIHP programs, NCQA, HEDIS, complaints and appeals processes, and nursing home practices and procedures.
- Supervisory, management, leadership, administration, training, people management, project management, action planning, strategic thinking and planning, emotional intelligence, corrective action, assessment, evaluation, organizational, report writing, problem-solving, decision-making, critical-thinking, presentation, interpersonal, public speaking, customer service, communication, teaching, teamwork, team building, and relationship-building skills.
- Computer skills using Word, Excel, Access, PowerPoint, Outlook, and Teams.
- Ability to communicate orally and in writing, work effectively with others and with diverse populations, and exercise sound judgment and reasoning.
Responsibilities
- Oversee policies, processes, and protocols for comprehensive initial assessments, reassessments, gathering information about member needs, and developing, monitoring, and updating residential and supportive service plans.
- Ensure compliance with DWIHN policies and training guidelines and state and federal licensing standards and regulations for residential services and homes.
- Develop and implement departmental process flows, instructions, and forms.
- Provide direct care staff training and feedback.
- Facilitate strategic planning by ensuring goals are developed, monitoring priority goals through status reports, and reviewing data.
- Oversee Residential Service Assessments, Home and Community Based Services (HCBS), and Certification and Home Quality Reviews.
- Notify Clinically Responsible Service Providers when designated members do not meet specialized residential service criteria in relation to LOCUS scores or current Individual Plans of Service.
- Communicate progress on goals and quality outcomes and serve as a communication liaison for licensing representatives.
- Manage services for members receiving SMI/IDD Community Living Support and Personal Care Services in specialized residential settings.
- Develop corrective action plans when necessary and create benchmarks for Residential Care Specialists to assess and manage approved member services.
- Oversee data collection for care coordination and care authorization and provide technical assistance to affiliated providers on behavioral care coordination practices.
- Review and evaluate records and data, and implement strategies to improve residential services and clinical quality outcomes.
- Assess client satisfaction and implement action plans, communication, and follow-up to address concerns.
- Develop and implement Standardized Residential Daily Progress Notes.
- Supervise residential placements and services, including hospital discharges and Supportive Service programs (SIL and CLS).
- Oversee transitions of care, care coordination activities, and treatment and discharge planning for members moving between levels of care.
- Provide guidance, training, evaluation, and follow-up for residential service providers.
- Respond to recommended facility closures and coordinate and manage relocation of facility residents.
- Oversee and process housing and in-home supportive service referrals and requests, and implement Care Management protocols related to behavioral health concerns.
- Participate in team meetings, pre-release meetings, placement review committee meetings, and discharge planning meetings.
- Perform related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
