Director of Residential Services

Marrakech Inc.•Milford, CT

1d•$65,000 - $70,000•Onsite

About The Position

Marrakech, Inc. is seeking an experienced and passionate Director of Residential Services to provide leadership and oversight for residential programs supporting individuals with developmental disabilities. This executive leadership role is responsible for ensuring high-quality, person-centered services while driving operational excellence, regulatory compliance, staff development, and positive outcomes for the individuals we support. If you are a strategic leader with a strong background in human services and a passion for developing teams, this is an opportunity to make a meaningful impact every day.

Requirements

Bachelor's Degree in Human Services, Social Work, Psychology, Special Education, Business Administration, or a related field; or equivalent combination of education and experience.
Minimum of 5 years of progressive leadership experience in human services, residential services, healthcare, or a related field.
Demonstrated supervisory and management experience.
Valid driver's license and reliable transportation.

Nice To Haves

Experience overseeing multiple residential programs or locations.
Knowledge of DDS, CARF, and other regulatory standards.
Strong budget management and operational leadership experience.
Exceptional communication, organizational, and problem-solving skills.

Responsibilities

Provide leadership and supervision to residential management teams.
Recruit, develop, mentor, and retain high-performing leaders and staff.
Conduct performance evaluations and support professional growth.
Foster a culture of accountability, collaboration, and service excellence.
Partner with cross-functional departments to achieve organizational goals.
Oversee multiple residential programs and ensure efficient daily operations.
Ensure programs maintain appropriate staffing levels and quality care standards.
Support admissions, transitions, and program development initiatives.
Promote person-centered practices that enhance quality of life and independence.
Ensure compliance with DDS, CARF, ICF, and agency regulations.
Lead licensing reviews, audits, investigations, and corrective action plans.
Monitor program performance and implement continuous quality improvement initiatives.
Review incidents, trends, and outcomes to promote health, safety, and program effectiveness.
Manage departmental budgets and financial performance.
Monitor operational expenses and resource allocation.
Ensure timely completion of reports, audits, and required documentation.
Utilize data to identify opportunities for growth and improvement.
Build and maintain positive relationships with families, guardians, funding agencies, and community partners.
Represent the organization professionally with external agencies and regulatory bodies.
Support advocacy efforts and community engagement opportunities for individuals served.

Benefits

Paid time off (PTO) and Dedicated Sick Time
Paid Holidays
New Year’s Day
Martin Luther King, Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving
Christmas
Paid and Unpaid Leave for: Bereavement, Jury Duty, Disaster Relief Volunteer, Family and Non-FMLA Medical Leave, Military Leave
Employer- Sponsored Medical, Dental, Vision and Life Insurance (for full time employees)
External Employee Assistance Program (EAP) (for full time employees)
401K and Profit Sharing Plan
Educational Benefits, Including: DSP Credentialing through the NADSP, Tuition Reimbursement, Tuition discounts at local colleges and universities
Access to Various Voluntary Insurances and Benefits
Staff Recognition Program
Other Financial Benefits, Including but not limited to: Dayforce Wallet (On-Demand Pay), Marrakech’s Homeownership Program, Perfect Attendance Bonus Program, Recruitment Referral Bonus
Other Corporate Discount Programs