Case Manager, Birmingham Veterans Village, Homeless Veteran Program
About The Position
Tunnel to Towers Foundation seeks an experienced Case Manager for its Birmingham Veterans Village Homeless Veteran Program. The Case Manager collaborates with and oversees program staff serving Veterans who have experienced unsheltered homelessness and are transitioning into permanent housing. The role provides comprehensive case management and supportive housing services to help Veterans achieve stability and self-sufficiency. The position is required to work on site. Special working conditions may include changes to workdays, shift hours, or work locations when assisting with special events. Occasional evening or weekend hours may be required based on program needs.
Requirements
- Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
- At least 3 years of case management experience in supportive housing, social services, or a related environment.
- Strong understanding of housing-first models and trauma-informed care.
- Experience using Electronic Health Record (EHR) systems.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a multidisciplinary team.
- Strong problem-solving skills and ability to manage multiple priorities.
- Commitment to promoting diversity, equity, and inclusion.
- Pre-employment screening, including a background check, is required.
- Application materials must include a résumé and cover letter.
- Must work on site.
Nice To Haves
- Master’s degree in Social Work or a related field.
- Experience working with veterans, people experiencing homelessness, and/or vulnerable populations.
- Knowledge of local community resources and support services.
- Proficiency in Microsoft Office, Google Suite, or equivalent.
Responsibilities
- Provide comprehensive case management services, including assessments, service planning, and ongoing support.
- Develop individualized service plans based on Veterans’ needs, goals, and strengths.
- Monitor Veterans’ progress and adjust service plans to ensure adequate support.
- Use Electronic Health Record (EHR) systems to document case notes, service plans, and Veteran interactions.
- Coordinate with community resources, service providers, and support networks to meet Veterans’ needs.
- Conduct regular visits and check-ins to assess living conditions, wellness, and compliance with program expectations.
- Advocate for Veterans’ access to healthcare, employment, and benefits.
- Maintain accurate and current case files, documentation, and reports while ensuring data integrity and confidentiality.
- Facilitate life skills workshops, employment readiness training, and financial literacy sessions.
- Collaborate with multidisciplinary teams, including entitlement and employment professionals, behavioral health specialists, peer support, and property management.
- Provide crisis intervention and de-escalation support, connecting Veterans with emergency resources when needed.
- Help Veterans navigate housing retention strategies, eviction prevention, and conflict resolution.
- Ensure compliance with program policies, procedures, and regulatory requirements while using a strengths-based and trauma-informed approach.
- Collaborate with and oversee program staff serving Veterans transitioning from unsheltered homelessness into permanent housing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
