Coordinator, Veteran Entitlement Services, Birmingham Veterans Village, Homeless Veteran Program
About The Position
The Tunnel to Towers Foundation is seeking an experienced Veteran Entitlement Services Coordinator to help connect Veterans with benefits and services they are entitled to receive. The role assists clients—particularly Veterans—with accessing and securing federal, state, and local entitlements, including VA benefits, Social Security, Medicaid, and housing assistance. The Coordinator assesses eligibility, supports applications, advocates for clients, and ensures compliance with program requirements. The position works with Veterans, benefit providers, government agencies, Veterans’ organizations, community resources, case managers, and other support staff. It also involves maintaining accurate case records, tracking applications, educating Veterans and staff about benefits, and keeping current on relevant policy and procedure changes. The position is required to work on site. Special events may require changes to workdays, shift hours, or working conditions, including work outdoors or at other locations.
Requirements
- Bachelor’s degree (B.A./B.S.) in Social Work, Human Services, Public Administration, or a related field.
- Accredited Veterans Service Officer (VSO) Certification or currently in the process of acquiring it.
- Strong advocacy and problem-solving skills.
- Excellent written and verbal communication and interpersonal abilities.
- Ability to manage multiple cases efficiently and work in a fast-paced environment.
- Proficiency in Microsoft Office/Google Suite or equivalent.
- Pre-employment screening, including a background check, is required.
- Application materials must include a résumé and cover letter.
Nice To Haves
- Experience working with entitlement programs, social services, or benefits coordination.
- Knowledge of VA benefits and government assistance programs.
Responsibilities
- Assist Veterans in understanding and applying for VA benefits, Social Security Disability (SSDI), Supplemental Security Income (SSI), Medicaid, Medicare, and housing assistance programs.
- Assess eligibility for benefits and guide clients through the application process.
- Advocate for clients navigating complex systems and liaise with agencies to resolve issues.
- Maintain accurate client records, including case notes, applications, determinations, and follow-ups.
- Track application progress and provide timely updates to clients.
- Collaborate with case managers and support staff to provide holistic client services.
- Develop relationships with government agencies, Veterans’ organizations, and community resources.
- Serve as a liaison between Veterans and benefit providers to facilitate access to entitlements.
- Stay updated on policies and procedures related to entitlement programs.
- Educate Veterans and staff about available benefits and eligibility requirements.
- Ensure compliance with applicable laws, regulations, and organizational policies.
- Maintain confidentiality and adhere to ethical standards in client interactions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
