Shift Supervisor, Birmingham Veterans Village, Homeless Veteran Program
About The Position
The Tunnel to Towers Foundation is seeking an experienced Shift Supervisor for its Birmingham Veterans Village Homeless Veteran Program. The role works collaboratively with Veteran Support Advocates and other program staff to serve veterans who have experienced unsheltered homelessness and are transitioning into permanent housing. The supervisor helps staff with front- and back-office activities, including reception, mail, large purchasing requests, facilities, and arrangements for office meetings. The role also supports supervision of Veteran Support Advocates, ensures shift coverage, monitors the premises for safety and security, coordinates with security staff, and reports daily activities and incidents to management. The position is required to work on site and may involve changes to workdays, shift hours, or work locations, including outdoor settings, when assisting with special events.
Requirements
- High school diploma or GED.
- Excellent organizational, oral, and written communication skills.
- Commitment to service, organizational values, and professionalism through appropriate conduct and demeanor.
- Prior experience managing direct reports.
- Ability to work with minimal supervision and recognize when to seek assistance and guidance.
- Ability to maintain a calm, professional, and respectful demeanor when working with diverse staff and residents.
- Exceptional multitasking ability.
- Strong communication skills when managing up, managing down, and communicating with external stakeholders.
- Ability to give and receive constructive feedback and contribute to a feedback culture.
- Experience working in a Crisis Management Model.
- Ability to collaborate and coordinate with multidisciplinary teams, including behavioral health professionals, social workers, and community organizations.
- Proficiency in Microsoft Office, Google Suite, or equivalent.
- Valid driver’s license.
- Ability to work all shifts, including nights, weekends, and holidays.
- Completion of a two-week training program covering topics including Reducing Stigma, Mental Health First Aid, Smart Recovery, CPR/NARCAN Training, Assisting Individuals in Crisis, Psychological Body Armor, and Verbal De-Escalation.
- Completion of pre-employment screening, including a background check.
- Application materials must include a résumé and cover letter.
Nice To Haves
- Prior experience in social work, psychology, or a related field is highly preferred.
- Prior peer experience and peer education training are preferred.
- Veterans are encouraged to apply and contribute their valuable experience.
Responsibilities
- Ensure appropriate staffing and coverage for all shifts.
- Work with the Program Director and/or Associate Director to supervise Veteran Support Advocates.
- Communicate with the Program Director and Associate Director about staffing needs and events occurring during the shift.
- Regularly monitor the premises to ensure the environment is safe and secure.
- Coordinate with the security team to deter trespassers and violators.
- Coordinate with the security team to manage employee, visitor, and vehicle entry and departure according to protocols.
- Provide management with detailed reports of daily activities and incidents.
- Use provided communication devices, including two-way radios, clearly and concisely.
- Walk through facility common areas regularly and report observations and patrols to radio dispatchers.
- Serve as a covering agent at any level when not supervising.
- Ensure everyday business decisions align with the Foundation’s core values.
- Assist supportive staff with front- and back-office activities, reception, mail, large purchasing requests, facilities, and office meeting arrangements.
- Assist with other assigned tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
