Veteran Support Advocate, Charleston Veterans Village, Homeless Veteran Program

TUNNEL TO TOWERS FOUNDATION•North Charleston, SC

1d•$55,000 - $65,000•Onsite

About The Position

The Tunnel to Towers Foundation is dedicated to honoring the sacrifice of fallen heroes and eradicating homelessness among veterans. The Foundation is seeking an experienced Veteran Support Advocate to join the Program Staff at the Charleston Veterans Village, serving veterans in the Homeless Veteran Program. This role utilizes a trauma-informed, person-centered, strength-based, and recovery-oriented approach to support veterans in developing skills, connections, and resources for housing stability, community integration, and improved quality of life. The advocate will provide self-help and empowerment tools through participant-led groups and individual services, while also managing front desk operations, monitoring surveillance systems, and conducting safety rounds.

Requirements

Associate degree or 60 college credits required and at least two years of experience in the social services or human services field
Strong organizational and design skills
Excellent communication and interpersonal abilities.
Detail oriented.
Ability to multitask multiple projects.
Ability to collaborate and coordinate with multidisciplinary teams, including Behavioral health professionals, case managers, and community organizations.
Candidates must successfully complete a two-week training program, which includes, but is not limited to, the following topics: Reducing Stigma, Mental Health First Aid, CPR/NARCAN Training, etc.
Valid Driver License required.
Proficient in Microsoft Office/ Google Suite (or equivalent).
Veterans are encouraged to apply and contribute their valuable experience.
Pre-employment screening, including a background check, is required.
Application materials should include a résumé and cover letter.
Required to work on site in Charleston, SC.

Responsibilities

Provide peer support and mentorship to Veterans through shared lived experience, promoting hope, resilience, self-advocacy, independence, recovery, and successful community reintegration while maintaining appropriate professional boundaries.
Build trusting relationships with participants and utilize trauma-informed, person-centered, culturally responsive, strengths-based, and recovery-oriented practices to support individualized goals and overall wellness.
Assist Veterans in accessing and navigating community and internal resources, providing advocacy, referrals, and support services that enhance housing stability, quality of life, and self-sufficiency.
Facilitate individual and group activities, community events, resident meetings, and wellness-focused programming that encourage engagement, social connection, and personal growth.
Observe, assess, and respond to participant needs and challenges, including barriers related to mental health, substance use, trauma, homelessness, and community adjustment. Document concerns and communicate them to the supportive housing team in a timely manner.
Recognize and appropriately respond to crises, including mental health, substance use, behavioral health, or safety concerns, following established emergency, incident-reporting, mandated reporting, and crisis intervention protocols.
Collaborate with multidisciplinary teams, including Case Managers, Licensed Clinicians, Employment and Entitlement Coordinators, and emergency services personnel, to coordinate care and support positive participant outcomes.
Maintain a visible and supportive presence within the facility by conducting routine walkthroughs, monitoring common areas, tracking participant and guest activity, enforcing visitor policies, assisting with front desk coverage, and promoting a safe and respectful living environment.
Utilize case management systems (e.g., AWARDS/Foothold or similar platforms) to maintain accurate, objective, and timely documentation of participant interactions, services, progress, incidents, and program activities.
Monitor and resolve program, office, and participant-related issues independently and collaboratively while ensuring compliance with Foundation policies, program requirements, and regulatory standards.
Attend staff meetings, case conferences, and ongoing training opportunities to maintain professional development, certification requirements, and program knowledge.
Provide shift coverage as needed to support 24/7 facility operations, including evenings, weekends, holidays, and emergency situations.