Coordinator, National Case Management Network, Birmingham Veterans Village, Homeless Veteran Program
About The Position
The Coordinator, National Case Management Network supports veterans and their families throughout the housing assistance process, from initial screening through placement and follow-up. The role connects the Foundation, veteran recipients, and their families through clear communication, resource coordination, and advocacy to promote long-term housing stability and well-being. The Coordinator works with internal teams, property owners, and community organizations to help participants access housing, social services, and ongoing support. The position provides direct housing-navigation assistance, helps participants complete applications and gather documentation, advocates with property owners and brokers, and develops relationships with housing providers and real estate agencies. It also coordinates with case-management and supportive-housing teams, supports efficient cross-referrals, connects recipients to community resources, and performs administrative work. The role is required to work on site. Special events may involve changes to workdays, shift hours, or work locations, including outdoor settings.
Requirements
- Bachelor’s degree.
- At least 3 years of social-service experience in case management, housing, or a similar role.
- Strong organizational and design skills.
- Excellent communication and interpersonal abilities.
- Attention to detail.
- Experience working with city and federal housing vouchers and Public Housing Authorities.
- Some understanding of low-income tax credit programs (LITC).
- Knowledge of challenges faced by special populations, including people experiencing mental health disabilities, low income, and homelessness.
- Ability to multitask across multiple projects and supervise personnel.
- Proficiency in Microsoft Office, Google Suite, or equivalent.
- Successful completion of required pre-employment screening, including a background check.
- Application materials must include a résumé and cover letter.
- Must work on site.
Nice To Haves
- Experience working in a multi-racial, low-income community.
Responsibilities
- Communicate with the Foundation, recipients, and family members throughout screening and enrollment.
- Help veterans and veteran families navigate suitable local housing solutions.
- Assist Veteran Village residents relocating from supportive housing to alternative housing settings.
- Help participants complete property-owner and property-management housing applications and secure required documentation.
- Advocate for participants with property owners and brokers to address challenges in securing suitable housing.
- Develop relationships with national property-owner and real-estate-agency resources willing to house veterans with and without housing vouchers.
- Coordinate between the National Case Management Network and Supportive Housing and Services site teams to support housing stability.
- Work with the administrative team to keep cross-referrals organized, efficient, and timely.
- Connect recipients with community resources, including housing, mental health services, benefits and entitlements, legal services, childcare, and vouchers.
- Perform on-site administrative tasks, including email and phone correspondence, maintaining files and spreadsheets, and researching appropriate recipient resources.
- Collaborate across the Homeless Veteran Program department team.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
