Program Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Engineering, Facilities Management, Business Administration, or related field preferred (or equivalent experience).
• Minimum 5–10 years of experience in operations and maintenance management, facilities management, or similar role.
• Demonstrated experience managing large-scale O&M programs or government/industrial contracts.
• Strong knowledge of building systems (HVAC, electrical, plumbing, mechanical systems).
• Proven leadership and team management skills.
• Experience managing budgets and financial performance.
• Excellent communication and client relationship skills.

Nice To Haves

• OSHA 30 or higher preferred
• CHFM Certification Preferred

Responsibilities

• Lead the planning, execution, and oversight of all Operations & Maintenance (O&M) activities.
• Manage day-to-day operations to ensure facilities and systems perform efficiently, safely, and in compliance with contract requirements and applicable standards.
• Develop and implement preventative and predictive maintenance programs.
• Oversee subcontractors, vendors, and internal staff to ensure service quality and performance expectations are met.
• Monitor and manage program budgets, forecasts, and cost controls.
• Ensure compliance with OSHA regulations, safety programs, and company policies.
• Serve as the primary point of contact for clients, providing regular updates, performance reports, and issue resolution.
• Establish and track key performance indicators (KPIs) and metrics to drive continuous improvement.
• Conduct inspections, audits, and performance reviews to ensure adherence to contract requirements.
• Lead workforce planning, training, and development initiatives for O&M personnel.
• Support proposal development, transition efforts, and program startups as needed.
• Identify and implement process improvements, efficiencies, and cost-saving initiatives.
• Sets employee expectations, provides training and feedback, and routinely inspects the facility and employee performance and task accomplishment.
• Collaborates and coordinates with shift leads to ensure execution of services.
• Manages supply, chemical and equipment usage and training employees in the care, handling and performance with the equipment and supplies and each other.
• Use data to proactively seek out operational improvements to optimize the operation.
• Gathers and maintains required administrative tasks for daily, weekly, or monthly reporting.
• Looks for opportunities to increase revenue by providing additional or periodic services.
• Perform any additional duties as required.
• Handle any escalated issues or situations appropriately
• Manage uniforms, equipment, supplies, and vehicles utilized in support of the Contracts.
• Maintains appropriate inventories to meet customer/company requirements.
• Take a proactive role in communicating with the Customer and meeting their needs; meet with customers and employees regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce policies as outlined in the handbooks, handouts and procedure manual.
• Conduct training as required for Safety, duties and responsibilities of all employees.