Program Director Jobs

About The Position

Requirements

• Bachelor’s degree, or an equivalent combination of education and experience that provides proficiency in the stated responsibilities.
• Current driver’s license, car registration, and auto insurance if driving on behalf of the company or transporting individuals receiving services.
• State-required licensure, training, and certifications.
• Medication Management Certificate upon completion of company-provided training.
• Mandatory Reporter Certificate upon completion of company-provided training.
• Other training or certifications required by state or service line.
• For specified programs, Arizona Behavioral Health programs must meet BHT requirements.
• Must be at least 19 years old.
• Ability to perform medium work: exert up to 50 pounds occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
• Must travel as needed and be available on-call to support staff, find coverage, or cover shifts.

Nice To Haves

• Two to three years of related experience in the Human Services Industry is preferred.

Responsibilities

• Manage services and operations for assigned programs.
• Oversee direct supports and person-centered planning and implementation.
• Recruit and hire staff as needed in partnership with Talent Acquisition and in consultation with the Area Director.
• Organize on-site orientation and training, monitor training compliance and documentation, conduct monthly staff meetings, and attend regional and other meetings as needed.
• Design and monitor employee schedules to ensure shift coverage and minimize overtime.
• Conduct performance snapshots and evaluations, and review and approve staff evaluations.
• Coach employees; recommend and participate in discipline and termination decisions; manage staff terminations as necessary; and address emergency staffing situations.
• Oversee employee safety, workers’ compensation compliance, safety training, and return-to-work assistance.
• Act as QIDP when required; write and approve individual program plans and train staff on their implementation across shifts.
• Audit individual records and program documentation for accuracy and completion.
• Conduct progress meetings and required reviews, and provide and approve written progress reviews.
• Oversee licensing and regulatory compliance, timely documentation, implementation of the company compliance plan, individual rights, and confidentiality.
• Oversee the management and auditing of individuals’ funds and property.
• Maintain professional relations and regular communication with individuals, families, case managers, and other stakeholders; serve as their point of contact and implement satisfaction improvement plans.
• Engage in government and community relations, participate in advocacy, and ensure preparedness for home visits.
• Implement strategies to prevent serious incidents, address safety concerns, review incidents, direct responses, and ensure incident reports are submitted on time.
• Coordinate health care appointments and monitor individual attendance.
• Oversee medication administration, documentation, security, and employee certification or training.
• Approve medical supplies and equipment purchases and ensure employees are trained in their proper use.
• Monitor food services against dietary plans, regulatory requirements, special needs, occasions, and individual choice; ensure relevant employee training or certification.
• Approve food, supply, and equipment purchases; monitor invoices and credit card statements for accuracy and policy compliance.
• Oversee census and attendance documentation for accurate billing, ensure program documentation is compliant, and monitor authorized versus delivered services.
• Monitor staffing hours for budget compliance and support program growth initiatives.
• Monitor census performance and escalate potential service disruptions to the Area Director and Regional Director.
• Review referrals for fit, identify and escalate barriers, and coordinate site visits during the referral process.
• Prepare for placements, including staffing, funding, home setup, and safety requirements.
• Ensure vehicles are maintained, clean, and safe; implement vehicle safety and maintenance training; and address transportation safety concerns.
• Maintain neat, clean, safe, age-appropriate program environments and oversee environmental safety, preventive maintenance, and repair of facilities and equipment.
• Complete monthly visits at Host Homes up to 60 miles away or more.
• Remain available on-call to support staff, find coverage, or cover shifts as needed; perform other duties as required, including backfilling supervised roles.