Director, Program Management

The Salvation Army

About The Position

The Director, Program Management is a hands-on, results-oriented leader who leads a team of Program/Project Managers responsible for aligning, coordinating, and executing The Salvation Army’s technology roadmap and high-priority transformation initiatives. The role combines technical understanding, strong communication, and collaboration to deliver complex projects with agility, clarity, and purpose. It helps ensure the seamless integration, high availability, scalability, and adoption of IT solutions that serve the organization’s mission. The Director aligns the technical roadmap with strategic objectives, guides integration across IT workstreams, manages interdependencies, and addresses technical risks. The role establishes clear reporting and actionable insights for decision-making, develops an agile and scalable project management framework, mentors Program/Project Managers, and connects IT, product, operations, and business units to support shared outcomes.

Requirements

7–10 years of experience leading a team of IT Program/Project Managers in a highly technical, matrixed environment.
Strong technical background in enterprise systems design and software development processes.
Strong proficiency in understanding complex technical challenges.
Experience leading complex enterprise systems implementations.
Experience managing complex software-based projects with cross-functional and multidisciplinary teams and dependencies across concurrent projects.
Excellent communication and collaboration skills with stakeholders at multiple levels and across functions, including C-suite executives.
Proven change management track record focused on building interdepartmental relationships and influencing engagement and expectations.
Experience developing and implementing project management methodologies and tools in a complex organization.
Ability to make and recommend data-driven decisions and use project management, workflow, and analytics tools to foster a data-driven culture.

Responsibilities

Align the technical roadmap with The Salvation Army’s strategic objectives.
Coordinate integration across multiple IT workstreams, manage interdependencies, and identify and resolve technical risks.
Explain complex systems and foster understanding among technical and non-technical stakeholders.
Surface risks and blockers early and use communication and influence to drive resolution.
Build a culture of ownership and accountability while keeping leadership informed and engaged on key issues.
Establish reporting that tracks performance, progress, and outcomes, and deliver actionable insights through dashboards and executive briefings.
Design and implement an agile, scalable project management framework tailored to organizational goals.
Keep project processes and methodologies focused on business impact and long-term transformation success.
Coach and mentor Program/Project Managers, model effective practices, and support team members’ growth, ownership, and delivery.
Connect IT, product, operations, and business units; facilitate communication and alignment; and translate technical plans into strategic discussions.