Program Management Program Director

Sevita•Burnsville, NC

2d•Onsite

About The Position

The Program Director is a full-time, exempt, salaried supervisor responsible for managing services and the operation of a designated program or set of programs. The role oversees direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and the physical environment. The Program Director manages Direct Support Professionals, Program Supervisors, and other program staff, and may need to backfill supervised roles or be on call to support staff, find coverage, or cover shifts. The position is based at the program location(s) overseen and may involve services in residential, vocational, or in-home settings, with travel as needed. The Program Director oversees employee recruitment needs, orientation, training, scheduling, performance management, coaching, discipline, termination processes, and employee safety. They plan and monitor program services, individual plans, records, reviews, licensing and other compliance, individual rights, incident response, and stakeholder relationships. They coordinate health care, medication systems, medical supplies, and dietary planning; manage purchasing, billing documentation, budgets, staffing hours, growth initiatives, census, referrals, and placements; and oversee vehicle safety, housekeeping, environmental safety, preventive maintenance, and facility repairs. A bachelor's degree is required. Two to three years of related Human Services Industry experience is preferred; an equivalent combination of education and experience may be substituted as described in the posting. Additional education, experience, licenses, and training may be required by applicable regulations or state and service-line requirements.

Requirements

Bachelor's degree.
Two to three years of related experience in the Human Services Industry is preferred, not required.
An equivalent combination of education and experience that provides proficiency in the listed areas of responsibility may substitute for the stated education and experience requirements.
Other education and experience as required by applicable regulations.
Current driver's license, car registration, and auto insurance if driving on behalf of the Company or providing transportation to individuals receiving services.
Licensure(s) as required by state.
Medication Management Certificate, issued upon completion of Company-provided training.
Mandatory Reporter Certificate, issued upon completion of Company-provided training.
Other training or certifications required by state requirements or service line.
For specific programs, Arizona Behavioral Health programs must meet BHT requirements.
Ability to exert up to 50 pounds of force occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
Travel as needed and availability on call to support staff, find coverage, or cover shifts as needed.

Nice To Haves

Two to three years of related experience in the Human Services Industry.

Responsibilities

Manage services and operations for a designated program or set of programs.
Oversee direct supports and person-centered planning and implementation.
Partner with Talent Acquisition and the Area Director on hiring needs for Direct Support Professionals and Program Supervisors; participate in hiring events as needed.
Organize and implement on-site orientation and training, monitor training compliance and documentation, conduct monthly staff meetings, and attend regional and other meetings as needed.
Design and monitor staff schedules to ensure shift coverage and minimize overtime.
Conduct performance snapshots and evaluations, and review and approve staff evaluations in consultation with the Program Director’s manager.
Coach employees; address behavior; participate in discipline and termination decisions with the manager and Human Resources; manage staff terminations as necessary; and address emergencies as described in the posting.
Manage employee safety and workers’ compensation programs, monitor compliance, support return-to-work efforts, and implement and provide safety training.
Act as QIDP if required; write and approve individual program plans and assist staff with implementation across shifts.
Audit individual records and program documentation for accuracy and completion.
Conduct progress meetings and reviews, and provide and approve written progress reviews.
Oversee licensing compliance, documentation, implementation of the Sevita compliance plan, individual rights, and confidentiality.
Oversee systems for managing individuals’ funds and property, and audit, monitor, and review financial accounts.
Maintain professional relations and regular communication with individuals, families, case managers, and other stakeholders; serve as a point of contact and implement satisfaction improvement plans.
Engage in government and community relations, participate in advocacy, and ensure preparedness for home visits.
Implement strategies to prevent serious incidents, address safety concerns, review incidents, direct responses, and ensure timely and accurate incident reporting.
Oversee coordination of health care appointments and monitor attendance.
Oversee medication administration, documentation, and security; check records and ensure applicable employees are trained or certified.
Approve medical supplies and equipment purchases and ensure employees are trained in their proper use.
Monitor food service according to dietary plans, regulatory requirements, special needs, occasions, and individual choice; ensure applicable employee training or certification.
Approve purchases of food, supplies, and equipment; review monthly invoices for accuracy and budget compliance; and attest to credit card statements and invoices under company policy.
Oversee census, attendance, and other required billing documentation; monitor service utilization against authorization; and ensure program documentation is accurate, complete, and compliant.
Monitor staffing hours for budget compliance and support program growth initiatives.
Monitor census performance and escalate potential service disruptions to the Area Director and Regional Director.
Review referrals for fit, identify and escalate barriers, and coordinate site visits during the referral process.
Coordinate preparation for placements, including staffing, funding, home setup, and safety requirements.
Oversee vehicle maintenance, cleanliness, and safety; implement vehicle maintenance and safe-operation training procedures; and address transportation safety concerns.
Maintain neat, clean, safe, age-appropriate, and aesthetically decorated program environments.
Oversee environmental safety, preventive maintenance, and the condition and regulatory compliance of furnishings, equipment, and facilities.
Perform other duties as required, including backfilling supervised roles; remain available on call to support staff, find coverage, or cover shifts as needed.
Manage program staff, complete performance evaluations, orientation, and training, make employment decisions within the stated supervisory responsibilities, and resolve employee problems within the position’s responsibilities.
Travel as needed.