Program Management Director

HealthEdge•Remote,

3d•$192,000 - $205,000•Remote

About The Position

The Program Management Director is responsible for the successful delivery of Professional Services to a portfolio of HealthEdge customers. The role works closely with Account Management, Sales, and customers to understand customer needs and assemble cross-functional teams that deliver high-quality services. Global Professional Services supports customer-funded service delivery initiatives separate from standard SaaS license support, including implementations, business expansion, and optimization initiatives. The Director develops account strategies and project pipelines, evaluates prospective customer needs, proposes implementation solutions, forecasts resource demand and revenue, and supports Statements of Work. The role leads cross-functional delivery teams, monitors project health and profitability, mitigates risks, aligns expectations with senior leadership, and serves as an escalation point. The Director also monitors customer satisfaction, promotes best practices and continuous improvement, and works with the Professional Services PMO and Finance to track client- and portfolio-level P&L. This is a full-time, permanent, remote position in the United States. Work may span multiple time zones in a hybrid or remote environment, with extended periods sitting or standing in front of a computer using video technology. Travel may be required depending on company needs. The annual US base salary range is $192,000 to $205,000. Final compensation depends on factors including skills, experience, qualifications, and education. Candidates may be required to complete a pre-employment criminal background check.

Requirements

Bachelor’s degree.
At least 5 years of experience with direct responsibility for a consulting practice or management of a portfolio of accounts within a Professional Services organization.
At least 5 years of experience in healthcare insurance, healthcare technology, or a related industry.
At least 10 years of consulting and project management experience.
Excellent analytical and problem-solving skills, including the ability to negotiate solutions to complex issues that meet the needs of diverse constituents.
Proficiency in negotiating and managing conflict.
Passion for producing high-quality work and achieving customer delight.
Exceptional verbal and written communication skills.
Ability to interact successfully with people at all organizational levels, including C-suite executives within HealthEdge and at customer organizations.
Ability to influence others in a matrixed environment.
Flexibility in adapting to changing priorities.
Self-motivated and proactive, with the ability to work well under pressure in a fast-paced, results-oriented environment.
Ability to challenge the status quo to continuously improve processes and offerings.
Ability to evaluate and negotiate Statements of Work.
Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

Responsibilities

Work with Account Executives to develop long-term strategies and project pipelines for a portfolio of accounts.
Partner with Sales to assess prospective customer needs and develop pre-sales implementation proposals.
Use Professional Services experts to estimate and propose solutions that meet customer needs.
Maintain an upcoming-project pipeline and re-forecast resource demands and revenue to support appropriate staffing.
Support the creation and negotiation of Statements of Work.
Lead and support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads, in delivering services and solutions.
Meet regularly with Project Managers and customer stakeholders to monitor project health, including schedule, margin, utilization, and achievement of customer and HealthEdge business objectives.
Identify and mitigate project- and organization-level risks with cross-functional teams.
Collaborate with HealthEdge and customer senior leadership to align expectations and processes for project success.
Monitor and drive adherence to internal and external best practices and contribute to their ongoing refinement.
Monitor customer satisfaction with Professional Services deliverables and champion improvements to HealthEdge offerings.
Work with the Professional Services PMO and Finance to track client- and portfolio-level P&L and manage customers toward appropriate profitability.
Act as an escalation point for customers and team members to resolve complex or critical customer situations.
Work with peers and Account Management to prioritize HealthEdge deliverables across customers as needed.
Perform job functions in accordance with HealthEdge policies and procedures, including requirements for handling PHI and PII.