Program Management Program Director

Sevita•Muncie, IN

21h•Onsite

About The Position

The Program Director is a full-time, exempt, salaried supervisor responsible for managing services and operations for an assigned program or group of programs. The role oversees direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and the physical environment. The Program Director manages Direct Support Professionals, Program Supervisors, and other program staff. The position is accountable for staff recruitment and supervision, training and scheduling; program planning and documentation; licensing and individual-rights compliance; coordination of health care; financial and census management; stakeholder and government relations; incident response; and safe, well-maintained program environments. The role may act as the QIDP when required, must be available on-call to support staff or cover shifts as needed, and may perform other duties, including backfilling roles under their supervision.

Requirements

Bachelor’s degree; an equivalent combination of education and experience that provides proficiency in the role’s responsibilities may be substituted.
Two to three years of related Human Services Industry experience preferred.
Current driver’s license, car registration, and auto insurance if driving on behalf of the Company or transporting individuals receiving services.
Licensure as required by the state.
Medication Management Certificate, obtained through completion of Company-provided training.
Mandatory Reporter Certificate, obtained through completion of Company-provided training.
Other training or certifications required by state requirements or service line.
For specific programs, Arizona Behavioral Health programs must meet BHT requirements.
Ability to exert up to 50 pounds of force occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
Availability on-call to support staff, find coverage, or cover shifts as needed.
Travel as needed.

Nice To Haves

Two to three years of related experience in the Human Services Industry.

Responsibilities

Oversee the organization and implementation of direct supports, person-centered planning, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and maintenance of program environments.
Partner with Talent Acquisition and the Area Director on hiring needs; organize on-site orientation and training; monitor training compliance; conduct staff meetings; design and monitor schedules; and manage performance evaluations, coaching, discipline, and terminations in consultation with the appropriate leaders and Human Resources.
Oversee employee safety and workers’ compensation programs, monitor compliance, assist with return-to-work processes, and implement and deliver safety training.
Act as the QIDP when required; write and approve individual program plans; train and assist staff with implementation; audit records; conduct progress meetings and reviews; and provide and approve written progress reviews.
Oversee licensing compliance, program documentation, implementation of the Sevita compliance plan, individual rights, and confidentiality.
Implement and oversee systems for managing individuals’ funds and property, and audit and review financial accounts.
Maintain professional relationships and regular communication with individuals, families, case managers, and other stakeholders; serve as their point of contact and implement satisfaction improvement plans.
Participate in government and community relations and advocacy efforts, and ensure preparedness for home visits.
Implement strategies to prevent serious incidents, address safety concerns, review incidents, direct responses, and ensure incident reports are timely and properly submitted.
Oversee health care appointments, medication administration and documentation, medication security, and employee medication-administration training or certification.
Approve medical supplies and equipment purchases and ensure employees are trained in their proper use.
Monitor food service against dietary plans, regulations, special needs, occasions, and individual choice; ensure applicable employees are trained or certified in meal preparation or dietary planning.
Approve purchases of food, supplies, and equipment; review invoices and budgets; attest to credit card statements and invoices in accordance with company policy; and oversee accurate billing, utilization, and documentation.
Monitor staffing hours and program growth initiatives for budgetary compliance and implementation.
Monitor census performance and escalate potential service disruptions to the Area Director and Regional Director.
Review referrals for program fit, escalate barriers to service, and coordinate site visits during the referral process.
Coordinate preparations for placements, including staffing, funding, home setup, and safety requirements.
Ensure vehicles are maintained, clean, and safe; implement vehicle-maintenance and safe-operation training; and address transportation safety concerns.
Maintain neat, clean, safe, age-appropriate, and aesthetically decorated program environments; oversee environmental safety, preventive maintenance, and repair of furnishings, equipment, and facilities.
Manage program staff, complete performance evaluations and training, make or participate in employment decisions, and resolve employee problems within the role’s responsibilities.
Remain available on-call to support staff, find coverage, or cover shifts as needed; perform other duties as required, including backfilling supervised roles.
Travel as needed.