Director, Program Management

PlayStation Global•San Diego, CA

9h•$218,700 - $328,100

About The Position

Sony Interactive Entertainment (SIE), the company behind the PlayStation brand and a subsidiary of Sony Group Corporation, creates and nurtures experiences under the PlayStation brand. SIE is seeking a Director, Program Management for its Portfolio & Program Management Office (PPMO) to lead delivery, governance, and strategic execution of critical e-commerce, payments, and monetization initiatives across the PlayStation platform. The Director will lead a portfolio of large-scale, cross-functional programs involving Product, Engineering, Finance, Tax, Legal, Operations, Customer Experience, and Commercial organizations. The role drives alignment among senior leaders, informs strategic investment decisions, and ensures complex initiatives deliver measurable customer and business outcomes. The successful candidate will bring deep program leadership expertise and domain knowledge in areas such as digital commerce, payments, subscriptions, marketplaces, checkout, fraud prevention, taxation, and financial operations, while working across both strategic planning and disciplined execution.

Requirements

Significant experience leading large-scale technology programs, portfolios, or product delivery organizations.
Experience leading complex cross-functional programs involving multiple engineering, product, and business organizations.
Demonstrated success operating within large, matrixed global organizations.
Strong executive communication, stakeholder management, and organizational influence skills.
Experience establishing governance models, portfolio management processes, operating rhythms, and executive reporting frameworks.
Strong analytical and problem-solving abilities, including translating ambiguity into actionable plans.
Experience leading mission-critical platforms, large-scale transactional systems, digital commerce ecosystems, or marketplace businesses serving millions of customers.
Expertise in at least one of the following areas: e-commerce platforms, digital payments, payment processing and orchestration, checkout experiences, subscription businesses, digital marketplaces, billing systems, fraud prevention and payments risk management, financial operations platforms, or tax and regulatory compliance.
Expertise in end-to-end digital commerce ecosystems, including revenue flows, customer transactions, payment authorization, fraud controls, taxation, settlements, and subscription lifecycle management.
Experience in the development and launch of physical consumer technology products.

Nice To Haves

Experience within consumer technology, gaming, media, subscription, marketplace, commerce, payments, or fintech environments.
Knowledge of Agile, Waterfall, and hybrid delivery methodologies.
PMP, PgMP, SAFe, or related certifications are a plus.

Responsibilities

Lead a portfolio of complex, high-visibility initiatives supporting PlayStation's commerce and monetization ecosystem.
Partner with executive leaders to define strategic objectives, roadmaps, priorities, success metrics, and investment plans.
Drive alignment across global organizations and mission groups with competing priorities and dependencies.
Establish operating models and governance frameworks that support decision-making, accountability, and risk management.
Advise senior leadership on portfolio health, execution strategy, organizational readiness, capacity planning, and investment decisions.
Partner with Product Management and Engineering leaders to evaluate business opportunities and develop scalable execution strategies.
Ensure business, operational, regulatory, compliance, and customer experience requirements are incorporated into planning and delivery.
Drive initiatives to improve conversion, payment success rates, operational efficiency, platform scalability, compliance readiness, and customer satisfaction.
Contribute to the evolution of player experiences in discovering and transacting in their journeys.
Establish and maintain portfolio-level planning, dependency management, reporting, forecasting, and executive communications.
Identify delivery risks, resource constraints, and execution challenges early, and drive mitigation plans.
Oversee complex cross-organizational dependencies across teams, business units, and external partners.
Facilitate executive reviews, planning cadences, governance forums, and portfolio decision-making processes.
Define and track outcome-based KPIs, benefits realization plans, and success metrics that demonstrate measurable business value.
Build and lead a program management organization focused on execution excellence, accountability, and continuous improvement.
Support the professional development and growth of program managers and senior program leaders.
Build partnerships with senior leaders across Product, Engineering, Finance, Legal, Tax, Operations, and Commercial organizations.
Promote accountability, clarity, transparency, operational excellence, and customer focus.
Influence execution across organizations without direct authority while maintaining stakeholder alignment.
Operate at executive and implementation levels, balance strategic thinking with disciplined execution, create clarity in complex environments, raise risks early, and build trusted partnerships across technical and business functions.