Program Management/ Program Director

Sevita•Indianapolis, IN

1d•Onsite

About The Position

The Program Director is a full-time, exempt, salaried supervisor responsible for managing services and operations for a designated program or set of programs. The role oversees direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and the upkeep of program environments. Program Directors work at the locations they oversee, which may include residential, vocational, or in-home settings, and travel as needed. The position manages Direct Support Professionals, Program Supervisors, and other program staff. It includes hiring and staffing activities, scheduling and training, performance management, safety and workers’ compensation oversight, program planning and documentation, licensing and rights compliance, coordination of health care and medication systems, financial and census management, stakeholder and government relations, incident response, and maintenance of vehicles and facilities. The Program Director must also be available on-call to support staff, arrange coverage, or cover shifts as needed, and may backfill supervised roles.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience that provides proficiency in the role’s responsibilities.
Two to three years of related Human Services Industry experience is preferred.
Current driver’s license, car registration, and auto insurance are required if driving on behalf of the Company or transporting individuals receiving services.
State-required licensure(s), training, and certifications.
Medication Management Certificate, obtained through Company-provided training.
Mandatory Reporter Certificate, obtained through Company-provided training.
For specific programs, Arizona Behavioral Health programs must meet BHT requirements.
Ability to exert up to 50 pounds occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
Availability to travel as needed and to be on-call to support staff, find coverage, or cover shifts as needed.

Nice To Haves

Two to three years of related experience in the Human Services Industry.

Responsibilities

Manage services and operations for assigned programs, including direct supports and person-centered planning and implementation.
Participate in hiring activities and identify staffing needs in consultation with Talent Acquisition and the Area Director.
Organize on-site orientation and training, monitor training compliance and documentation, conduct monthly staff meetings, and attend regional and other meetings as needed.
Design and monitor employee schedules to ensure shift coverage and minimize overtime.
Conduct performance snapshots and evaluations, review and approve staff evaluations, coach employees, and participate in discipline and termination decisions in consultation with management and Human Resources.
Oversee employee safety and workers’ compensation programs, monitor compliance, support return-to-work efforts, and implement and train staff on safety procedures.
Act as QIDP when required; write and approve individual program plans and support staff in implementing them across shifts.
Audit individual records and program documentation for accuracy and completion; conduct progress meetings and reviews and provide or approve written progress reviews.
Oversee licensing compliance, timely and accurate documentation, implementation of the compliance plan, confidentiality, and individual rights standards.
Manage systems for individuals’ funds and property, and audit, monitor, and review financial accounts.
Maintain professional relationships and regular communication with individuals, families, case managers, and other stakeholders; act as a stakeholder contact and implement satisfaction improvement plans.
Engage in government and community relations, participate in advocacy, and prepare for home visits.
Implement strategies to prevent serious incidents, respond to safety concerns, review incidents, direct responses, ensure timely reporting, and submit incident reports as required.
Oversee health care appointments, medication administration and records, medication security, employee medication training, and medical supplies and equipment.
Monitor food service against dietary plans, regulatory requirements, special needs, and individual choice; ensure applicable employee training in meal preparation and dietary planning.
Approve program purchases, review invoices and credit card statements, oversee billing documentation and utilization, monitor staffing hours against budgets, and support program growth initiatives.
Monitor census performance, escalate potential service disruptions, review referrals for fit and barriers, coordinate site visits, and prepare for placements, including staffing, funding, home set-up, and safety.
Oversee vehicle maintenance and safe operation, transportation safety, housekeeping, environmental safety, preventive maintenance, and the condition and regulatory compliance of facilities and equipment.
Perform other duties as required, including backfilling supervised roles; remain available on-call to support staff, find coverage, or cover shifts.
Manage program staff and make or participate in decisions regarding hiring, transfers, promotions, salary changes, discipline, and termination; resolve employee problems within the role’s responsibilities.