Program Director

Sevita•Jackson, TN

3d•Onsite

About The Position

The Program Director manages the services and operations of a designated program or set of programs providing services to individuals with intellectual and developmental disabilities (IDD). The role oversees direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and the maintenance of safe and appropriate physical environments. The position is full-time, exempt, salaried, and supervisory, with an on-call requirement. The posted salary is $50,000, and Dayforce Wallet (on-demand pay) is mentioned. The Program Director supervises Direct Support Professionals, Program Supervisors, and other program staff. The role includes hiring and staffing activities, employee training and performance management, coaching and discipline, employee safety, and resolving employee problems. The director oversees program plans and records, licensing and documentation compliance, individual rights and funds, stakeholder and government relations, incident response, and coordination of health care and medication systems. The director also oversees program purchasing, billing and utilization, staffing budgets, growth initiatives, census, referrals, placements, vehicles, housekeeping, and facility maintenance. The position works at the program locations overseen, which may include residential, vocational, or in-home settings. Travel is required as needed. The director must be available on-call to support staff, arrange coverage, or cover shifts as needed, and may perform duties in roles under their supervision.

Requirements

Bachelor’s degree, or an equivalent combination of education and experience that provides proficiency in the listed areas of responsibility.
Current driver’s license, car registration, and auto insurance if driving on behalf of the Company or transporting individuals receiving services.
Licensure as required by the state.
Medication Management Certificate, obtained through completion of Company-provided training.
Mandatory Reporter Certificate, obtained through completion of Company-provided training.
Other training or certifications required by state requirements or service line.
For specific programs, Arizona Behavioral Health programs must meet BHT requirements.
Must be available on-call to support staff, arrange coverage, or cover shifts as needed.
Ability to perform medium work: exert up to 50 pounds of force occasionally, up to 30 pounds frequently, and/or up to 10 pounds constantly to move objects.
Travel as needed.

Nice To Haves

Two to three years of related experience in the Human Services Industry is preferred.

Responsibilities

Manage services and operations for a designated program or set of programs.
Oversee direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management, and physical environment maintenance.
Participate in hiring events as needed and partner with Talent Acquisition to identify staffing needs for Direct Support Professionals and Program Supervisors, in consultation with the Area Director.
Organize and implement on-site orientation and training, monitor training compliance and documentation, conduct monthly staff meetings, and attend monthly regional and other required meetings.
Design and monitor employee schedules to ensure shifts are covered and minimize overtime.
Conduct performance snapshots and evaluations for direct reports in consultation with the manager, and review and approve staff evaluations.
Coach employees; address behavior; participate in discipline and termination decisions in consultation with the manager and Human Resources; manage terminations; and remove employees at their sole discretion in an emergency.
Oversee employee safety and workers’ compensation programs, monitor compliance, assist with return-to-work processes, and implement and train staff on safety practices.
Act as QIDP when required; write and approve individual program plans; and train and assist staff with implementation across shifts.
Audit individual records and program documentation for accuracy and completion.
Conduct progress meetings and reviews, and provide and approve written progress reviews.
Oversee licensing compliance, documentation timeliness and accuracy, implementation of the Sevita compliance plan, individual rights, confidentiality, and individual rights standards.
Implement systems for managing individuals’ funds and property; monitor, review, and audit financial accounts for safety and accuracy.
Maintain professional relationships and regular communication with individuals, families, case managers, and other stakeholders; serve as their point of contact and implement satisfaction improvement plans.
Engage in government and community relations, participate in advocacy, and prepare for home visits.
Implement strategies to prevent serious incidents, address safety concerns, review incidents, direct responses, ensure timely reporting, and sign and submit incident reports as required.
Oversee health care appointment coordination and monitor attendance.
Oversee medication administration, documentation, and security; review records; and ensure applicable staff are certified or trained in medication administration.
Approve medical supply and equipment purchases and ensure employees are trained in proper use.
Monitor food service against dietary plans and regulatory requirements, account for special needs and individual choice, and ensure applicable employees are trained or certified in meal preparation or dietary planning.
Approve purchases of food, supplies, and equipment; review invoices for accuracy and budget compliance; and attest to credit card statements and invoices under company policy.
Oversee census, attendance, and other billing documentation; ensure program records are accurate and compliant; and monitor authorized versus delivered services.
Monitor staffing hours for budget compliance and support program growth initiatives.
Monitor census performance and escalate potential service disruptions to the Area Director and Regional Director.
Review referrals for fit, identify and escalate barriers, and coordinate and prepare for in-person site visits during the referral process.
Coordinate preparations for placements, including staffing, funding, home setup, and safety requirements.
Ensure vehicles are maintained, clean, and safe; implement vehicle maintenance and safe-operation training; review checklists; and address transportation safety concerns.
Monitor and maintain neat, clean, safe, age-appropriate program environments.
Oversee environmental safety, establish preventive maintenance schedules, and maintain furnishings, equipment, and facilities in good repair and compliant with regulatory standards.
Perform other duties as required, including backfilling supervised roles; remain on-call to support staff, find coverage, or cover shifts.
Manage program staff, complete performance evaluations, orientation, and training, make employment decisions, and resolve employee problems within the position’s responsibilities.
Travel as needed.