Program Director

Wayside•Framingham, MA

3d•Onsite

About The Position

The Program Director oversees all aspects of operations for a male residential unit on Wayside’s Residential Campus in Framingham. The role is responsible for quality client care, staff development and performance, training, licensing compliance, financial and quality management, and building strong connections with funding sources. The Program Director is expected to act professionally and consistently with Wayside’s core service values of resiliency, excellence, and diversity. The role includes supervising Direct Care Supervisors and staff, managing risk and compliance, overseeing case management responsibilities, and ensuring staffing, expenses, and required program ratios remain within budgeted expectations. The Program Director also addresses facility and safety issues, completes monthly inspection reports, becomes a TCI instructor and delivers training in behavior support and trauma-informed techniques, and participates in the administrator on-call system. The position requires adherence to agency and program policies in the Operations Manual.

Requirements

Minimum five years of experience in the field.
Three years of experience in a supervisory capacity.
Knowledge of DCF Residential Programs and experience working in residential programs and supervising staff.
Knowledge of budget and fiscal management.
Strong commitment to diversity, equity, and inclusion.
Strong communication and leadership skills to conduct trainings and facilitate meetings.
Flexibility, strong follow-through, crisis management skills, excellent people skills, and high energy.
Bachelor’s degree in human services or a related field is preferred but not required.

Nice To Haves

Bachelor’s degree in human services or a related field.

Responsibilities

Oversee the overall operations of a male residential unit, including quality client care.
Supervise Direct Care Supervisors and staff, conduct timely performance evaluations, and hold staff accountable for performance.
Attend to risk management and compliance issues, including completing documentation and notifications according to policy.
Oversee case management responsibilities for all staff.
Manage staffing and other expenses within budget expectations and ensure required program ratios are met.
Address facility and safety issues and complete monthly inspection reports.
Become a TCI instructor and provide training on behavior support and trauma-informed techniques.
Participate in the administrator on-call system.
Follow agency and program policies outlined in the Operations Manual.
Support staff development, provide training, and build strong connections with funding sources.