Assistant Program Director

Wayside • Framingham, MA

3d

About The Position

The Assistant Program Director leads a dedicated team focused on improving the lives of youth. The role oversees programming, staff supervision and scheduling, case management, communication with guardians and collaterals, staff training, and compliance with licensing and monitoring requirements. The position also requires on-call availability and providing floor coverage when needed to maintain staff-to-client ratios.

Requirements

• At least 2 years of work experience in a residential setting.
• Associate’s degree or relevant experience preferred.
• Strong verbal and written communication skills.
• Experience with therapeutic communication techniques, conflict resolution, staff training, and hiring practices.
• Ability to connect with others and be approachable.
• Strong client engagement skills.
• Ability to handle conflict resolution and client crises compassionately, including notifying team members.
• Strong teamwork and ability to collaborate and coordinate care.
• High-quality writing skills, demonstrated through strong client documentation.

Nice To Haves

• Prior experience in a supervisory or managerial role.
• Experience working with youth in a residential setting.
• Case management experience.
• Associate’s degree.

Responsibilities

• Complete individual supervision.
• Oversee programming.
• Participate in the on-call rotation or provide on-call coverage as required.
• Coordinate staff scheduling.
• Oversee MAP certification (Shortstop).
• Participate in twice-monthly management meetings with the larger Campus team.
• Ensure completion of performance evaluations.
• Maintain ongoing contact with guardians and collaterals.
• Provide case management for clients.
• Facilitate staff meetings.
• Ensure consistent team communication about appointments, medication needs, and related matters.
• Provide floor coverage when needed to maintain required ratios.
• Participate in Community and House meetings.
• Ensure the activity calendar is posted and followed as part of program routines.
• Model appropriate practices and train staff on the floor.
• Complete facility supply tasks and inspections.
• Ensure compliance with inspections, monitoring requirements, medication administration, and DEEC licensing requirements.
• Ensure Rehab compliance when applicable.
• Communicate effectively with people at all levels and engage clients.
• Resolve conflicts and respond compassionately to client crises, notifying team members appropriately.
• Collaborate with others and coordinate care.
• Produce high-quality client documentation.

Benefits

• Sign-on bonus, with half paid after 6 months of employment and half after 1 year; prorated for part-time employment.
• Motivational Interviewing, Courageous Conversations, Trauma-Informed Practice, Attachment, Regulation and Competency Model (ARC), MAP, CPR, and First Aid training provided upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree