Pbx Operator Jobs

About The Position

Requirements

• High school diploma or equivalent required
• Excellent verbal and written communication skills.
• Strong customer service skills with a compassionate and friendly demeanor.
• Ability to multitask and remain calm in fast paced and high-pressure situations.
• Proficient in using telephone systems, computers, and basic office software.
• Knowledge of HIPAA guidelines and confidentiality requirements.
• Strong attention to detail and organizational skills.

Nice To Haves

• some college coursework or training in healthcare administration or telecommunications preferred.
• Previous experience as a PBX Operator or in a healthcare setting preferred.

Responsibilities

• Answer and route incoming calls to the appropriate departments, staff, or voicemail system.
• Provide information to callers regarding Lemontree Healthcare’s services, policies, and procedures.
• Transfer urgent calls to the correct healthcare professionals promptly and efficiently.
• Monitor and maintain the PBX system, troubleshooting any technical issues as needed.
• Provide administrative support as needed, such as scheduling appointments and taking messages for medical staff.
• Assist in the coordination of patient services, including following up on patient inquiries and directing calls to the proper department.
• Ensure proper documentation of call logs, messages, and other communications as required.
• Handle emergency calls and ensure swift communication of urgent information to relevant staff.
• Ensure confidentiality and privacy of patient information in accordance with HIPAA regulations.
• Participate in ongoing training and professional development related to PBX systems and customer service.

Benefits

• Dental insurance
• Vision insurance
• Health Insurance
• 401k
• Paid time-off
• Paid holidays
• Referral program