PBX Operator

Mercy Medical Center • Baltimore, MD

13d

About The Position

The PBX Operator creates an exceptional first impression of Mercy Medical Center through interactions with internal and external callers. The operator answers calls directed to the Mercy Operator within three rings, following customer service protocols, and transfers callers to the correct destination. The role also includes taking and relaying messages for physicians, including digital and/or alpha paging; monitoring alarms; processing life safety codes and other emergency plans; providing overhead paging services; assisting with the provisioning and replacement of pagers; and effectively using department hardware and software.

Requirements

• High school diploma or GED.
• Computer/PC skills, including general word processing and keyboard skills and the ability to use a PC mouse.

Nice To Haves

• Two years of switchboard experience preferred.

Responsibilities

• Answer calls directed to the Mercy Operator from internal and external callers within three rings, following customer service protocols.
• Transfer callers to the correct destination.
• Take and relay messages for physicians, including digital and/or alpha paging.
• Monitor alarms and process life safety codes and other emergency plans.
• Provide overhead paging services.
• Assist with the provisioning and replacement of pagers.
• Effectively use department hardware and software.

Benefits

• Competitive health, prescription, vision, and dental benefits, plus a wellness credit for eligible employees.
• 403(b) retirement plan with company match and a catch-up provision.
• Paid Time Off (PTO) and company-paid holidays.
• Tuition reimbursement.
• Mental health resources and other employee wellness opportunities through the Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Mercy's Rewards & Recognition Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED