Front Desk/PBX Operator (Part-Time) - Arizona Biltmore

Pyramid Global Hospitality • Phoenix, AZ

24d • Onsite

About The Position

The Front Desk/PBX Operator answers internal and external hotel calls, directs callers to the appropriate extension or guest room, and provides guests with clear, timely information. The role includes verifying guest names for room calls, assisting callers with directions and other information, relaying messages, and directing hotel staff to assist guests when requested. The operator also handles urgent matters and emergencies, coordinates appropriate responses with hotel management and/or security, contacts hotel executives and city services when needed, and documents emergencies. This is a part-time position with varying shifts between 6:30 a.m. and 11 p.m.; availability for days, nights, weekends, and holidays is required. The position is eligible for upsell incentives.

Requirements

• High school graduate or equivalent.
• Prior customer service experience is required.
• Availability to work days, nights, weekends, and holidays, with varying shifts between 6:30 a.m. and 11 p.m.

Nice To Haves

• Experience handling cash.
• Prior luxury hotel experience.
• Prior Front Desk experience.

Responsibilities

• Answer calls originating from external and internal sources.
• Direct callers to the appropriate extension or room and verify the guest’s last name for all room calls.
• Assist guests with directions and other required information.
• Communicate clearly and concisely with callers; relay messages using proper grammar and spelling, and verify names and telephone numbers.
• Direct hotel staff to assist guests upon request.
• Handle urgent matters and emergencies involving guests or the hotel.
• Work with hotel management and/or security to direct appropriate action during emergencies.
• Contact hotel executives and city services in cases of emergency.
• Document all emergencies appropriately.
• Help reduce the risk of injury to guests and associates and damage to property, and take appropriate action during emergencies.

Benefits

• Go Hilton travel benefits and Pyramid travel benefits are mentioned for Arizona Biltmore team members.
• Upsell incentives are available for this position.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED