Spa Receptionist (Part -Time) - Arizona Biltmore
About The Position
The Spa Receptionist supports the Tierra Luna Spa at the Arizona Biltmore by efficiently scheduling spa appointments, checking guests in and out, and assisting with retail sales. The role uses front desk and reservation systems, welcomes guests, issues lockers and supplies, handles spa billing, and maintains knowledge of spa treatments and facilities. The receptionist also participates in scheduled pre-shift and department meetings and follows appropriate procedures to reduce risks of injury or property damage and to respond correctly to emergencies. This is a part-time position requiring availability for at least one weekend day, two weekdays, and holidays. Shifts fall between 8 a.m. and 7 p.m.
Requirements
- At least two years of customer service experience in a guest-facing, upscale environment.
- Ability to deal with problems involving a few concrete variables in standardized situations.
- Excellent computer and customer service skills.
- Time management skills.
- Great attention to detail.
- Professional communication and appearance.
- Accountable and responsible.
- Availability to work at least one weekend day, two weekdays, and holidays, with shifts between 8 a.m. and 7 p.m.
Nice To Haves
- Retail sales and up-selling experience, highly preferred.
- Experience using a reservation system such as Book4Time, highly preferred.
- Spa experience, preferred.
- Luxury hotel or resort experience, preferred.
- Certification, associate degree, or bachelor's degree in hospitality or a related field, preferred.
- CPR certification, preferred.
- Food Handler Card, preferred.
Responsibilities
- Use front desk systems, including Spa Soft reservations, filing and sales systems, and guest check-in and check-out procedures.
- Greet and welcome arriving guests.
- Issue lockers and other supplies for guest use.
- Make spa appointments.
- Handle spa billing.
- Assist with retail sales.
- Demonstrate knowledge of spa treatments and facilities.
- Attend and participate in scheduled pre-shift and department meetings.
- Help reduce the risk of injury to guests and associates and damage to property.
- Know and follow the correct actions in an emergency.
Benefits
- Go Hilton travel benefits
- Pyramid travel benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
