Spa Receptionist (Part-Time)

Four Seasons•Chicago, IL

10d

About The Position

The Spa Receptionist is the first point of contact for spa guests and provides a warm, professional experience from booking through checkout. The role handles appointments, guest inquiries, retail sales, payments, and reception-area upkeep while coordinating with spa staff and other hotel departments to maintain Four Seasons service standards. The position involves working in a dynamic luxury hotel spa environment, supporting guest services and daily operations, maintaining accurate booking and payment records, and helping ensure spa facilities and retail displays are clean, organized, and ready for guests. The schedule is part-time, with flexibility to work early mornings, evenings, weekends, and holidays.

Requirements

Reading, writing, and oral proficiency in English.
Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
Previous experience in a similar role within a luxury spa or hospitality setting; two years is preferred.
High grooming standards, a genuine smile, and a professional demeanor.
Passion for the health and wellness industry and a proactive, guest-focused mindset.
Valid U.S. work authorization.

Nice To Haves

Proficiency in additional languages.
Knowledge of spa software and hotel interface programs such as Book4Time, Opera, and HotSOS.
Proficiency in Microsoft Word, Excel, and Canva.

Responsibilities

Welcome guests and consult with them about services, amenities, and spa facilities.
Set and coordinate appointments accurately according to guest preferences.
Recommend services or products and assist with retail sales tailored to guest needs.
Anticipate guest needs, resolve issues promptly, and provide a memorable experience.
Handle telephone and email inquiries according to Four Seasons service standards.
Manage spa booking systems and maintain accurate, productive reservations.
Maintain communication logs and update staff about booking changes and tasks.
Assist therapists and attendants with operational needs.
Monitor locker rooms, fitness areas, and relaxation rooms hourly for cleanliness and functionality.
Process payments, gratuities, and service vouchers accurately.
Prepare daily accounting reports and resolve discrepancies in vouchers or payments.
Process gift certificates and properly handle cash and bank balances.
Maintain product knowledge; restock, price, and display retail products; and keep the retail area organized.
Participate in monthly and quarterly retail inventories and monitor packaging stock levels.
Maintain a neat, organized, professional reception area and update forms, reference materials, and guest collateral.
Manage supply requisitions and restocking.
Perform mathematical calculations for transactions and reporting.
Communicate with engineering about maintenance issues and with housekeeping to maintain a clean environment.
Notify security about accidents, injuries, or safety concerns.
Handle lost-and-found items appropriately and help return guest belongings.