Spa Receptionist (Part-Time)
About The Position
The Spa Receptionist is the first point of contact for spa guests and is responsible for providing a warm, professional, and seamless experience from booking through checkout. The role handles appointments, guest inquiries, retail sales, reception and spa-area upkeep, payment processing, administrative tasks, and coordination with hotel departments to uphold Four Seasons service standards. The position requires strong organization, guest-focused service, and the ability to multitask in a dynamic environment. The role is part-time, with flexibility to work early mornings, evenings, weekends, and holidays. Candidates must have valid U.S. work authorization.
Requirements
- Reading, writing, and oral proficiency in English.
- Excellent communication and organizational skills, including the ability to prioritize in a busy environment.
- High grooming standards, a genuine smile, and a professional demeanor.
- Passion for health and wellness and a proactive, guest-focused mindset.
- Valid work authorization for the United States.
Nice To Haves
- Two years of previous experience in a similar role in a luxury spa or hospitality setting is preferred.
- Knowledge of spa software and hotel interface programs such as Book4Time, Opera, and HotSOS is preferred.
- Additional language skills are a plus.
- Proficiency in Microsoft Office (Word and Excel) and Canva.
Responsibilities
- Welcome and consult with guests about spa services, amenities, and facilities.
- Schedule and coordinate appointments accurately according to guest preferences.
- Recommend and sell retail products based on guest needs.
- Anticipate guest needs, resolve issues promptly, and support a memorable guest experience.
- Handle telephone and email inquiries according to Four Seasons service standards.
- Manage spa booking systems and maintain accurate, optimized reservations.
- Maintain communication logs and update staff about booking changes and tasks.
- Assist therapists and attendants with operational needs.
- Check locker rooms, fitness areas, and relaxation rooms hourly for cleanliness and functionality.
- Process payments, gratuities, and service vouchers accurately.
- Prepare daily accounting reports and resolve voucher or payment discrepancies.
- Process gift certificates and handle cash and bank balances appropriately.
- Maintain product knowledge; restock, price, and display retail products; and keep the retail area organized.
- Participate in monthly and quarterly retail inventories and monitor packaging supplies.
- Maintain a neat, organized, professional reception area and update forms, reference materials, and guest collateral.
- Manage supply requisitions and restocking.
- Perform mathematical calculations for transactions and reporting.
- Coordinate with engineering on maintenance issues and housekeeping on cleanliness.
- Notify security promptly about accidents, injuries, or safety concerns.
- Handle lost and found items appropriately and help return guest belongings.
Benefits
- Retirement plan
- Paid Time Off
- Learning and development programs
- Employee engagement and recognition events
- Discount and travel programs with Four Seasons
- Complimentary dry cleaning for employee uniforms
- Employee meals
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
