Spa Receptionist (Part Time/Seasonal)

Wynn Resorts•Everett, MA

9d•Onsite

About The Position

The Spa Receptionist provides professional and courteous service to spa guests by scheduling treatments, welcoming guests, assisting with spa access, and processing payments. The role follows Encore Boston Harbor processes and standards while supporting excellent guest and team-member experiences. It also involves maintaining knowledge of spa and salon services, resort offerings, and department procedures; supporting sales through appropriate service suggestions; and helping keep spa and related areas clean, organized, safe, and adequately supplied. The receptionist may assist in the fitness area and performs other job-related duties as assigned.

Requirements

Must be at least 18 years of age.
Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
Must obtain and maintain any required licensing or active work cards, including Food Manager Certification where required.
High school diploma or equivalent required.
General computer skills and basic knowledge of Microsoft Office.
Outstanding organizational, interpersonal, and administrative skills, with excellent attention to detail.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to respond to common inquiries from employees or guests and write detailed instructions and correspondence.
Ability to present information effectively in one-on-one and group situations.
Fluency in English required.
Ability to perform basic mathematical calculations, decipher reports, and maintain reports upon request.
Ability to talk and hear; regularly stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
Ability to occasionally reach with hands and arms and to climb or balance, stoop, stretch, bend, kneel, crouch, or crawl.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Moderate physical ability, including lifting or maneuvering at least 30 pounds and varied periods of standing and walking.
Ability to interact professionally with internal and external guests.
Ability to work varying schedules to reflect property business needs.

Nice To Haves

Bachelor’s degree in a related field or equivalent experience.
At least one year of experience in a demanding, high-volume luxury spa or salon environment, or luxury hotel or resort front-desk experience.
A second language.

Responsibilities

Adhere to Encore Boston Harbor core values, property standards, department standards, and applicable safety guidelines.
Contribute to departmental performance and maintain a high level of property-wide service and satisfaction.
Stay informed about departmental developments, resort and hotel features, services, outlets, hours, activities, and events.
Maintain effective guest relations with patience, tact, and diplomacy; communicate professionally and respond promptly and accurately to guest requests.
Manage multiple priorities and deadlines in stressful or high-pressure situations.
Maintain Encore cleanliness and appearance standards; keep spa, storage, back-of-house, staff break-room, and dispensary areas clean and organized.
Report accidents, injuries, lost and found items, and maintenance or equipment challenges promptly according to applicable policies and procedures.
Assist with guest recovery and communicate with the leadership team as needed.
Welcome guests, acknowledge them enthusiastically and professionally, and assist with spa reservation check-in and access.
Schedule spa appointments accurately by telephone or in person.
Maintain knowledge of spa treatments and salon services and suggest services appropriately while following Forbes standards.
Receive and account for payments accurately; reconcile daily sales, deposits, and invoices according to department policy.
Communicate pertinent information effectively with peers and the leadership team; assist guests, peers, other departments, and leaders as needed.
Replenish and maintain product and supply inventories daily.
Assist in the fitness area by helping ensure equipment is maintained and being available to guests.
Maintain industry knowledge through continuing education and training.
Perform other job-related duties as assigned.