Spa Receptionist (Part Time/Seasonal)
About The Position
The Spa Receptionist provides professional and courteous service to spa guests by scheduling treatments, welcoming guests, assisting with spa check-in and access, and processing payments. The role follows Encore standards and procedures while helping deliver an excellent experience for guests and team members. The receptionist maintains knowledge of spa treatments, salon services, resort features, and property offerings, and may recommend services in accordance with Forbes standards. The position also supports spa operations by reconciling sales and transactions, keeping spa and back-of-house areas clean and organized, replenishing supplies, reporting maintenance or equipment issues, and assisting in the fitness area. Team members must communicate effectively, manage multiple priorities, follow safety standards, and work varying schedules based on business needs.
Requirements
- Must be at least 18 years old.
- Must obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.
- Must obtain and maintain any required licenses or active work cards, including Food Manager Certification where applicable.
- High school diploma or equivalent required.
- General computer skills and basic knowledge of Microsoft Office required.
- Must have strong organizational, interpersonal, and administrative skills and excellent attention to detail.
- Fluency in English required.
- Ability to read, analyze, and interpret policies, procedures, maintenance instructions, and related documents; respond to common inquiries; write detailed instructions and correspondence; and present information in individual and group settings.
- Ability to perform basic mathematical calculations, interpret reports, and maintain reports upon request.
- Must meet the physical demands of the position, including regularly talking, hearing, standing, walking, sitting, and handling objects, tools, or controls; occasional reaching, climbing, balancing, stooping, stretching, bending, kneeling, crouching, or crawling; and lifting or maneuvering at least 30 pounds.
- Must be able to work varying schedules to reflect property business needs.
- Must interact professionally with internal and external guests.
Nice To Haves
- Bachelor’s degree in a related field or equivalent experience.
- At least 1 year of experience in a demanding, high-volume luxury spa or salon environment, or luxury hotel/resort front desk experience.
- Knowledge of a second language.
Responsibilities
- Follow Encore Boston Harbor core values, property standards, and department standards.
- Contribute to departmental performance and maintain a high level of property-wide service and guest satisfaction.
- Keep informed about developments within the department and resort features, services, outlets, operating hours, activities, and events.
- Maintain effective internal and external guest relations with patience, tact, and diplomacy.
- Manage multiple priorities and deadlines, including in stressful or high-pressure situations.
- Ensure areas meet Encore cleanliness and appearance standards.
- Immediately report accidents, injuries, and lost-and-found items according to company and department policies.
- Communicate professionally, acknowledge guests warmly, and respond accurately and promptly to guest requests while anticipating their needs.
- Assist with guest recovery situations and communicate with the leadership team as needed.
- Communicate pertinent information effectively with peers and leadership.
- Assist guests with spa reservation check-in and spa access.
- Schedule spa appointments by telephone and in person.
- Maintain knowledge of spa treatments and salon services and suggest services while following Forbes standards.
- Receive and account for payments and transactions accurately.
- Reconcile daily sales, deposits, and invoices according to department policy.
- Assist peers, guests, other departments, and leaders as needed.
- Keep spa areas, storage, back-of-house spaces, staff break room, and dispensary clean and organized while following safety guidelines.
- Replenish and maintain product and supply inventories daily.
- Report maintenance and equipment challenges promptly to spa leadership.
- Assist in the fitness area by helping maintain equipment and being available to guests.
- Follow department and company safety standards.
- Maintain industry knowledge through continuing education and training.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
