PBX Operator (JW Marriott Atlanta Downtown)

Stonebridge Hospitality Management•Atlanta, GA

9d•Onsite

About The Position

The PBX Operator handles incoming and outgoing hotel phone calls efficiently, courteously, and professionally while following hotel standard operating procedures. The role directs calls appropriately and provides service to guests and associates. It also involves answering questions about hotel services and local information, maintaining guest privacy, dispatching radio communications, following up on guest requests, and processing wake-up calls.

Requirements

One month of related experience or training in a similar role.
Ability to maintain guest privacy and handle confidential information.
Excellent communication and organizational skills.
Availability to work various shifts, including evenings, weekends, and holidays as needed.

Responsibilities

Greet guests and associates in a friendly, service-oriented manner.
Answer calls promptly and courteously.
Respond to inquiries about hotel services, facilities, and hours of operation.
Deliver messages accurately and maintain guest privacy.
Provide directions to the hotel and information about the local area.
Follow hotel emergency procedures and VIP guest protocols.
Serve as radio dispatcher and follow radio and paging procedures.
Record and follow up on guest requests to ensure timely completion.
Process wake-up calls and maintain the filing system for guest registration cards.
Attend required meetings and training sessions.