Executive Lounge Attendant - JW Marriott Atlanta Downtown

Stonebridge Hospitality Associates•Atlanta, GA

4d•Onsite

About The Position

The Executive Lounge Attendant responds to guest requests by assessing their needs and providing personalized recommendations to enhance satisfaction. The role provides food and beverage service while maintaining a clean and safe lounge environment. The position is based at the JW Marriott Atlanta Downtown in Atlanta, Georgia, and reports to the Director of Front Office. The attendant welcomes and assists guests, provides towels, shade, and refreshments, and helps ensure a positive lounge experience. The role involves setting up and maintaining lounge furnishings and equipment, keeping the deck and lounge clean, coordinating with the Food and Beverage Department, and following safety protocols. The position is primarily outdoors and involves standing and walking for much of the shift, regular lifting of up to 25 pounds, and pushing or pulling objects weighing up to 45 pounds.

Requirements

One year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and communicate clearly with guests and team members.
Fluency in English.
Ability to perform basic computer and POS system functions.
Strong customer service skills and a focus on high-quality guest experiences.
Ability to stand and walk for more than two-thirds of the shift and sit for less than one-third of the time.
Ability to lift up to 25 pounds regularly and push or pull objects weighing up to 45 pounds.

Responsibilities

Provide food and beverage service and respond promptly to guest needs.
Maintain a clean and safe lounge area, including furniture and facilities.
Set up umbrellas, loungers, and sunbeds for guest comfort.
Welcome guests and provide towels, shade, and refreshments.
Attend to guest requests and support a positive lounge experience.
Organize towels and maintain towel racks and boxes.
Clear used towels, glasses, and trash throughout the day.
Communicate with the Food and Beverage Department to support timely guest service.
Monitor deck cleanliness through regular sweeps and checks.
Enforce safety protocols and report incidents or damage to leadership.
Clean and maintain lounge chairs, towel bins, and equipment.
Maintain appropriate music genre and volume levels.