Patient Representative Jobs

About The Position

Requirements

• High school diploma.
• At least one year of customer service experience.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Ability to handle multiple tasks and interdepartmental coordination simultaneously.
• Computer skills; using phones and computers is an integral part of the position.

Nice To Haves

• Medical office or hospital setting experience.
• Knowledge of medical and insurance terminology.

Responsibilities

• Register patients at the hospital front desk, clinics, and Emergency Room, verifying and updating demographic and insurance information in the electronic medical records system.
• Schedule next appointments in Rural Health and Specialty Clinics.
• Obtain updated insurance cards and driver’s licenses, and verify medical service orders when applicable.
• Contact ordering providers about orders missing required information, including diagnoses, procedural codes and descriptions, or provider signatures.
• Ensure the correct financial identification number, date of service, location, and encounter type are used for each registration.
• Obtain signatures on legal consent and insurance forms and ensure documents supporting each visit are scanned into the appropriate encounter or FIN.
• Verify insurance eligibility, explain benefits coverage to patients, collect payments due at the time of service, and refer patients to a financial counselor when appropriate.
• Organize incoming and outgoing mail, assist Business Office staff with encounter error corrections, and submit daily collection reports accurately and on time.
• Maintain high accuracy in registration and point-of-service collections.
• Welcome and assist patients and visitors courteously and professionally in person and by telephone.
• Build effective professional rapport with employees, support staff, customers, clients, patients, families, and physicians.
• Support departmental and organizational strategic plans and implement assigned initiatives.
• Communicate with providers, medical assistants, and other staff through patient charts and other applications.
• Maintain patient confidentiality in accordance with state, federal, and company regulations.
• Perform other related duties as assigned.