Patient Access Representative | Sanford Equip ENT/Audio | 40 hrs/wk

Sanford Health•Fargo, ND

7d•$16 - $23

About The Position

The Patient Access Representative supports Sanford Health’s ENT/Audiology specialty clinic across two locations. This role provides customer service to patients as their first point of contact, creating a welcoming and safe environment in person and over the phone. The position is scheduled for 40 hours per week, Monday through Friday, in an eight-hour day shift, with no weekends or holidays.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
BLS may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility and assist with financial arrangements according to applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator calling codes and paging providers as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.