Patient Access Representative | Sanford Equip ENT/Audio | 40 hrs/wk

Sanford Health•Fargo, ND

5d•Onsite

About The Position

The Patient Access Representative supports Sanford Health’s ENT/Audiology specialty clinic at two locations. This role is part of a busy department based in a quieter location and provides customer service to patients as their first point of contact, creating a welcoming and safe experience by phone or in the clinic. The position is scheduled for 40 hours per week, Monday through Friday, on 8-hour day shifts, with no weekends or holidays.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Basic Life Support (BLS) may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as applicable.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services; check patients in and out; and operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as applicable.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties, such as making copies or sending faxes.