Patient Access Representative | 25th St. Clinic Neurology | 40 hrs/wk

Sanford Health•Fargo, ND

7d•$16 - $23

About The Position

Sanford Health is hiring a Patient Access Representative for the 25th St. Clinic Neurology department. The role provides customer service to patients and serves as a first point of contact, helping create a welcoming and safe experience by phone or in the clinic. The department is described as very busy, with a team that works well together. Responsibilities include registering patients, verifying demographic information, handling forms and signatures, establishing financial responsibility, collecting payments, scheduling and coordinating appointments, managing referrals and pre-authorizations, arranging interpreter services, and checking patients in and out. Additional duties may include preparing charts, coordinating telemedicine appointments, making appointment reminder calls, handling hospital admissions, and completing general office tasks. This position is scheduled for 40 hours per week on 8-hour day shifts. The salary range is $16.25–$23.00. It is not a union position.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain required signatures.
Establish and assign financial responsibility and assist with payment arrangements according to applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall lists and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and health information management on patient accounts, as needed.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Assist with hospital admissions and office duties such as copying and sending faxes, as needed.