Patient Access Representative | 25th St. Clinic Neurology | 40 hrs/wk

Sanford Health•Fargo, ND

About The Position

Sanford Health is hiring a Patient Access Representative for its 25th St. Clinic Neurology department. This role provides customer service to patients during in-person and phone interactions, serving as a first point of contact and helping create a welcoming and safe environment. The department is described as very busy, with a team that works well together. Responsibilities include registering patients, coordinating and scheduling appointments with nursing teams and providers, and completing related administrative and patient-support duties. The position is scheduled for 40 hours per week on 8-hour day shifts. The salary range is $16.25–$23.00.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
A high school diploma or equivalent is preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
BLS certification may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical office experience.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.