Patient Access Representative | Part Time | PRN

Sanford Health•Rice Lake, WI

6d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration and/or scheduling, depending on the location and setting, along with other assigned duties. In registration, the PAR greets patients, verifies demographic information, creates and manages electronic files, handles paperwork and forms, educates patients and obtains signatures, establishes financial responsibility, and collects payments. The role may also address registration work queue issues, denied insurance claims, and registration database maintenance. In scheduling, the PAR arranges appointments and procedures, coordinates referrals, conducts pre-authorizations, arranges interpreter services, checks patients in and out, and connects patients with additional resources. The PAR works with nursing teams and providers to coordinate appointments and may manage provider schedules, work queues, recalls, and waitlists. Additional duties vary by setting and may include chart preparation, financial assistance coordination, visit tracking, account information management, reporting, assessments, telemedicine coordination, charge entry and verification, appointment reminders, hospital admissions, and general office tasks. The PAR serves as a mentor to new representatives and other staff, maintains professionalism and confidentiality, and works both independently and as part of a team. The role requires excellent customer service, empathy, working knowledge of medical terminology, and professional written communication. The schedule varies and may include clinic and hospital shifts on weekends, evenings, and overnight.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Excellent customer service and ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication skills.
Six months of customer service experience desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients and verify demographic information for accurate registration and/or scheduling.
Create electronic files and provide, scan, and route forms and documents.
Educate patients and obtain signatures on required paperwork.
Establish financial responsibility, assist with payment arrangements, and collect applicable payments.
Resolve registration work queue issues, denied insurance claims, and registration database maintenance needs.
Schedule appointments and procedures; coordinate referrals, pre-authorizations, and interpreter services.
Check patients in and out and offer enrollment in additional resources.
Collaborate with nursing teams and providers to coordinate appointments.
Coordinate provider schedules and manage work queues, recalls, and waitlists as applicable.
Operate multi-line telephones and, depending on location, serve as a switchboard operator by calling codes and paging providers.
Perform other setting-specific duties, such as chart preparation, financial assistance coordination, visit tracking, reporting, telemedicine coordination, charge entry and verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.